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_score":-0.97},{"month":"2017-10","review_count":1,"average_rating":5,"sentiment_score":1},{"month":"2017-07","review_count":1,"average_rating":5,"sentiment_score":0.9},{"month":"2017-01","review_count":1,"average_rating":3,"sentiment_score":0.55},{"month":"2016-08","review_count":1,"average_rating":1,"sentiment_score":-0.9},{"month":"2016-05","review_count":1,"average_rating":5,"sentiment_score":1},{"month":"2016-01","review_count":1,"average_rating":5,"sentiment_score":1}],"trend":"stable"},"per_review":{"Ci9DQUlRQUNvZENodHljRjlvT2xsUVNYYzRVMWx6V0hSb00xVmtSVTlGUjBKR2FFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Joseph","Deirdre"],"services":["funeral-services"],"problems":["navigating-the-funeral-process-during-bereavement"]},"one_line_summary":"Customer praises Joseph and Deirdre at Aikens Funeral Home for being informative and supportive during a difficult time.","key_phrases":["very informative","made this mournful time feel less stressful","full assistance","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25sdGEzZ3RaMHRRZFVaNlNVbzJWR2hvV1hoVVQxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Eugenia"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Eugenia and her team made funeral preparations stress-free and handled everything with professionalism and empathy.","key_phrases":["very stress less with ease","very professional and showed empathy","first point of contact","Eugenia and staff"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5LVlUOXFRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","scheduling"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer highly praises Aikens Funeral Home for their professionalism, compassionate care, and unhurried service during a difficult time.","key_phrases":["very professional and passionate to our family needs","did not rush the service","step by step","being so caring to your customers needs"]},"Ci9DQUlRQUNvZENodHljRjlvT25seU5HNUhTVFZyWkVjeFpucHBXSGxLWW5oM01rRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["funeral-service","arrangement-meeting","clergy-services","musical-services"],"problems":[]},"one_line_summary":"Customer praises the entire Aikens team for exceptional professionalism and outstanding amenities from the arrangement meeting through the service day.","key_phrases":["top notch professionals","first class business","amenities they offered were exemplary","able to rely on the team from Aikens"]},"Ci9DQUlRQUNvZENodHljRjlvT21ad05tczBhMmM1YURNMFVITTNlRTh3VEZGblJHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","communication","courtesy"],"entities":{"technicians":[],"services":["body-transportation","funeral-arrangements","interstate-coordination"],"problems":["coordinating-out-of-state-body-transport-to-tampa"]},"one_line_summary":"The Aikens Funeral Home staff professionally coordinated all funeral arrangements and interstate transport of the reviewer's brother from Virginia to Tampa without any issues.","key_phrases":["a blessing to my family","body could be flown to Tampa with no problems","how professional the Aikens staff handled everything","treated us like family"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxRVZUbFdUM1k0UXpKYVVsUjVhV3R4UTBJMVJXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Joseph","Sharon"],"services":["funeral-service","family-bereavement-support"],"problems":[]},"one_line_summary":"The reviewer praises Aikens Funeral Home for exceptional professionalism and empathy from staff, especially Joseph Evans and Sharon Thompson, during a difficult time.","key_phrases":["went above and beyond","Incredible service, professionalism, and real empathy","exceeded all expectations","beautiful service for my Aunt"]},"Ci9DQUlRQUNvZENodHljRjlvT2tvek0zQlNibWRDTmxGUWJtWXlOWG8wWjNaalVsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-loved-one"]},"one_line_summary":"Customer praises Aikens Funeral Home for excellent, caring service that made a difficult situation much easier.","key_phrases":["Excellent services from start to finish","Understanding and caring","making a difficult situation much easier","highly recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT2xRMVFqaHRkbDl2Y1RSa1pYQjBZelpRTUdOeVdGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Eugenia","Christina"],"services":["funeral-arrangement","funeral-service"],"problems":[]},"one_line_summary":"Customer praises Eugenia and Christina for their patience, knowledge, and professionalism during an extremely difficult time, resulting in a beautiful and smooth funeral service.","key_phrases":["very patient with me","never got aggravated or upset","everything went so smoothly","I really appreciate Eugenia and Christina"]},"Ci9DQUlRQUNvZENodHljRjlvT21jMlpITk1kRmxWY2s0MFRISnhXUzFzT0RSb1QwRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Lacheryl","Eugenia"],"services":["burial","funeral-services"],"problems":[]},"one_line_summary":"The family praised funeral home owner LaCheryl Aikens and funeral director Eugenia for their compassion, professionalism, and dignified care during a difficult time.","key_phrases":["tremendous compassion, care, and professionalism","treated my mother with dignity and respect","guided us through every step of the burial process","outstanding service and compassion"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOaGFtSlVhV05QUkVWd04zbzROMFJoYkRSZkxXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Charles"],"services":["funeral-service","graveside-transportation"],"problems":[]},"one_line_summary":"Reviewer praises Aikens Funeral Home for a superb, dignified funeral service on May 15th, highlighting Charles's professionalism throughout.","key_phrases":["superb","professionalism and dignity was given","true class act","Mr Charles picked us up to the graves site"]},"Ci9DQUlRQUNvZENodHljRjlvT2w4MlF6VXpYM2RFU2kxNE9HVlNhbWd0VEVWWVFsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Aikens","Tom","Eugenia","Andrew"],"services":["infant-funeral-services"],"problems":["loss-of-infant-child"]},"one_line_summary":"A grieving family expresses deep gratitude for the compassionate, attentive, and professional care provided by the Aikens Funeral Home team during the loss of their baby.","key_phrases":["went above and beyond for our family","kindness, patience, compassion, and attention to every detail","made us feel supported, cared for, and never alone","honor our sweet baby so beautifully"]},"Ci9DQUlRQUNvZENodHljRjlvT21oTFYycE9ZbFpuZG5WZmFGcG5NbEZ3V2xVd1ltYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution","technical_knowledge"],"entities":{"technicians":["Aikens","Tom","Eugenia","Andrew"],"services":["funeral-services","infant-funeral","memorial-setup","cremation-service"],"problems":["loss-of-grandmother","loss-of-infant-child"]},"one_line_summary":"The Bell family expresses deep gratitude for the exceptional compassion, professionalism, and attention to detail shown by Aikens Funeral Home during two devastating losses, including the death of Baby Jadell.","key_phrases":["incredible compassion, professionalism, and care","The services for Baby Jadell were beyond beautiful","ministry of compassion, healing, dignity, and love","Aikens Funeral Home is, and always will be, our family funeral home"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWSVVrZENWRXhSYUhvM1Vta3pkVmxwTFdoVk9VRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":[],"services":["cremation"],"problems":[]},"one_line_summary":"Customer praises Aikens for wonderful staff, affordable cremation pricing, and thoughtful follow-up calls after the service.","key_phrases":["staff was wonderful","price for cremation cheaper than anywhere else","call several days later to make sure we were ok"]},"Ci9DQUlRQUNvZENodHljRjlvT25aUVEzRmhSRmd3U2poaU5ERnRUVmRGUlhkb09XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-service","body-preparation","celebration-of-life"],"problems":["loss-of-a-child"]},"one_line_summary":"A grieving mother praises Aikens Funeral Home for treating her late son with dignity and presenting him beautifully, making a heartbreaking experience as meaningful as possible.","key_phrases":["utmost dignity and respect","he looked like he was peacefully asleep","celebration of his life","loving and caring manner"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOVVZsVk1hRVJ4YlUxaU9UQkxXVmhEUnpWeFdGRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":["funeral-planning","viewing","burial","aftercare"],"problems":[]},"one_line_summary":"The Washington family expresses deep gratitude for the compassionate, ongoing support provided by Aikens Funeral Home staff throughout the planning, viewing, burial, and aftercare process.","key_phrases":["compassion, comfort, care and concern","call, text and e-mail to check on us","surprised but oh so grateful","outpouring sincere concern"]},"Ci9DQUlRQUNvZENodHljRjlvT2toTFZrc3RkazFQUnpkelpGUlFRWE0yWVhaWVdsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer expresses gratitude for Aikens Funeral Home's 46-plus years of dedicated service to the Tampa community.","key_phrases":["loves the Tampa community","serving the Tampa community for over 46 years","management and staff"]},"Ci9DQUlRQUNvZENodHljRjlvT2paaFpFeFVNMWRZYlVsbVlVcFhWVE5PVFVOWU9VRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Eugenia"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The customer expresses heartfelt gratitude to Ms. Eugenia and the Aikens staff for their outstanding support during the funeral arrangements for Ms. Rudine Hopkins.","key_phrases":["all you and your staff did to assist our family","Aikens staff is A1","Thank you Ms. Eugenia"]},"Ci9DQUlRQUNvZENodHljRjlvT25GNFZ6Sk9VV3QyYzNwb1ZqSnNVbWxPWDNaVmIwRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-services","body-preparation"],"problems":[]},"one_line_summary":"The family is deeply grateful for the exceptional preparation of their loved one, Rev. Dr. James N. Wilkerson Jr., noting he looked as he did before his illness.","key_phrases":["hand of God guiding you","saw him as he was pre-illness","What an AWESOME work","from thankful us to thoughtful you"]},"Ci9DQUlRQUNvZENodHljRjlvT2poeU1HZHBiMWh3YlMxWGNsQTJZV1ptVGxKYU5VRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-arrangements","funeral-services"],"problems":["loss-of-child","bereavement"]},"one_line_summary":"The customer praises Aikens Funeral Home for making the funeral process easy and caring during the loss of their child.","key_phrases":["made this process so easy","very pleased with the care they gave","send my baby girl on to glory","getting things situated"]},"Ci9DQUlRQUNvZENodHljRjlvT25aelZsUlZNV3QyZDJoRFNHVnNiMUl0UjNWNVZIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Eugenia"],"services":["funeral-services","farewell-arrangements"],"problems":["loss-of-brother","navigating-grief-during-bereavement"]},"one_line_summary":"The reviewer expresses deep gratitude to Ms. Eugenia for her compassion, guidance, and professionalism in helping the family through the loss of their brother.","key_phrases":["compassion and care you showed my family","your guidance, patience, and kindness","beautiful and meaningful farewell","support and comfort you gave us"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCbVVHMVRSVVJsUnpaa2EwRjNPRkZRYUU1NVdrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Eugenia"],"services":["funeral-arrangements","memorial-service"],"problems":[]},"one_line_summary":"A grateful family praises Ms. Eugenia for her compassion, professionalism, and seamless guidance through their brother's funeral arrangements.","key_phrases":["incredible care, compassion, and professionalism","guided us every step of the way","arrangements feel seamless and peaceful","honor him so beautifully"]},"Ci9DQUlRQUNvZENodHljRjlvT21WNlVtZzRWVTUzUWtSQlpFOTNRa2hYZWpBd2VHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":[],"services":["funeral-services","bereavement-care"],"problems":[]},"one_line_summary":"Lisa highly praises Aikens Funeral Home for their professionalism, compassion, and attentive care during her father's funeral, strongly recommending them to other families.","key_phrases":["wonderful professional compassionate and quick to get the job done","made my father's going home experience wonderful","you will definitely not be disappointed","wonderful care of my father and my family"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwVmFqSmlUVXBuZEcxblZuRXpZWGRwU1hWaldIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Eugenia"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer highly praises Aikens Funeral Home, especially staff member Eugenia and the Director of Operations, for their compassionate, professional, and attentive care during a difficult time.","key_phrases":["compassionate, professional, and truly attentive to every detail","guided us through the process with care, patience, and genuine kindness","treats each family with the same love, respect, and dignity as if they were her own","deeply grateful for the exceptional service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOM2JHMW1lREp4ZGpseFJYRjZjbmhsVDB0WGVVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","scheduling","communication"],"entities":{"technicians":["Althea","Joe"],"services":["funeral-service","funeral-planning"],"problems":[]},"one_line_summary":"Althea provided exceptional compassionate care during the funeral service while Joe was flexible and accommodating throughout the planning process.","key_phrases":["exceptional care and support","went above and beyond","understanding and flexible with my grandmother's changes","genuinely cares"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKeFQxSmZNbE5MY1VkUlNGOVpOMW80WWtWNWFGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy","pricing"],"entities":{"technicians":["Eugenia"],"services":["funeral-arrangement-consultation","burial-services"],"problems":["finding-affordable-funeral-options-during-bereavement"]},"one_line_summary":"Customer praises Eugenia Jackson at Aikens for her exceptional compassion, patience, and gentle guidance through the funeral arrangement process.","key_phrases":["showed me her heart and her customer service","listened without interrupting","gave me grace in a world of heartless people","gently guiding me thru this process"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsVFNuUktVWGRqTjJSc1NFZzBkalJUUmpoUGFXYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Lacheryl"],"services":["cremation-arrangements","funeral-services"],"problems":[]},"one_line_summary":"Leslie Roberts praises Aikens Funeral Home for exceptional compassion, communication, and professionalism during her mother's cremation arrangements, with special recognition of LaCheryl Aikens-Guzman.","key_phrases":["compassion and professionalism they demonstrated throughout the entire process","checked in on us regularly","going above and beyond to make sure our needs were met","attention to detail and commitment to honoring our mother's memory"]},"Ci9DQUlRQUNvZENodHljRjlvT25od2JtVnNNaTFLU1c1SU56Qk9jRnBpTFdaTkxVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","punctuality","cleanliness"],"entities":{"technicians":[],"services":["funeral-service","limousine-transportation","church-service"],"problems":[]},"one_line_summary":"Customer praises Aiken's Funeral Home for their excellent, compassionate handling of his mother's funeral service, including luxurious and prompt limousines.","key_phrases":["acts of kindness and patience","made everything so special and beautiful","limousines were luxurious, prompt and very clean","excellent job handling the service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnMlIwTXhYMkl3TmpnMFkyOWxibEJuTW1obmFtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution","scheduling"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["expired-life-insurance-policy","insufficient-funds-to-cover-funeral-costs"]},"one_line_summary":"Aikens Funeral Home showed exceptional compassion by accommodating a Saturday service and allowing delayed payment when the family discovered their mother's life insurance had lapsed.","key_phrases":["kindness and compassion","allowed for us to have my mother's services on a Saturday","pay them the following week","very professional and compassionate people"]},"Ci9DQUlRQUNvZENodHljRjlvT2xad1pGRmFjVEJ4ZWpBeWVsRmthMHRaUmpOYWFrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Sharon","Andrew"],"services":["funeral-planning","funeral-service"],"problems":["first-time-funeral-planning","did-not-know-where-to-start"]},"one_line_summary":"A first-time funeral-planning family expresses deep gratitude for the compassionate guidance and professionalism of Sharon Thompson and Andrew Kinsey at Aikens Funeral Home.","key_phrases":["listened closely and gently guided us through each step","professionalism made a very difficult process so much easier","deeply grateful for the comfort they gave our family","help us honor my grandmother's memory"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGRFJYRkhSSE55WjJKSlZFZGxaMkl6Y1ZvMFdrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","cleanliness"],"entities":{"technicians":[],"services":["funeral-services","family-support"],"problems":[]},"one_line_summary":"Aikens Funeral Home received high praise for their compassionate, professional, and communicative care during a difficult time for the family.","key_phrases":["exceptional care and professionalism","guided us through every step of the process","went above and beyond","kindness, professionalism, and dedication to families"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWRWQyNUpiM2QzU1dZeFZrb3lNVTFGTWs1d04wRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["navigating-funeral-arrangements-during-a-difficult-time"]},"one_line_summary":"The reviewer praises Aikens Funeral Home for their professionalism, promptness, compassion, and empathy during a very difficult time.","key_phrases":["kindness, grace and professionalism","held my hand through each step","genuine compassion and empathy","exceptional care"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKZmFXWjRiRU50T1dFNWFrbFVWMmhxYUhoUU9FRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Sharon"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Sharon provided exceptional and compassionate support to the reviewer's family during their time of need.","key_phrases":["stood by our family","time of need","very special service","Thank you Sharon"]},"Ci9DQUlRQUNvZENodHljRjlvT20xdVdqWlljVk5IZG5wcVgzaEpWRXBmZG1nd1dYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-services","body-preparation"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for their exceptional preparation work that made her late mother look peaceful, and highly recommends them based on long-standing family use.","key_phrases":["my mom looked just like she was asleep","everything was professionally done","Aikens Funeral Home is the best","highly recommend them for your love ones"]},"Ci9DQUlRQUNvZENodHljRjlvT2twT1NGbG9WMkZXZVhVMmExOXRiRWw1TnpJd1QyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality","courtesy"],"entities":{"technicians":["Joseph"],"services":["out-of-state-transfer","funeral-direction","body-preparation","burial-services"],"problems":["transferring-loved-one-from-another-state","navigating-logistics-of-burying-a-loved-one"]},"one_line_summary":"The family praises director Joseph Evans for his professionalism, clear communication, and compassionate handling of an out-of-state transfer and grandmother's funeral.","key_phrases":["every detail was handled with professionalism and thoughtfulness","Joseph communicated promptly and clearly","everything started and ended on time","leads with compassion, professionalism, and respect"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkYVgxQnhPVlpvWW1oRVh6WndiRGxoTkZCQ1lVRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2pWMU5UVndRMk5uV2pSdWJXTlRSMmMyZVUxV09IYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services","slideshow","floral-arrangements"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for doing an excellent job on their mother's funeral, including the slideshow and flowers.","key_phrases":["really did a awesome job","the whole funeral was really nice","really did a good job"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkS1FXUnpkVGwxTkRsNFlrRXhOMGcwVFZweGEzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["memorial-service"],"problems":[]},"one_line_summary":"The staff provided compassionate, accommodating service with excellent communication throughout the father's memorial service.","key_phrases":["very compassionate and accommodating","excellent communication about every detail","accommodating to our requests","memorial service"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGeFJtZ3phM2xrTWw5TlQzQkZYemM1ZEhCWFpYYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25CdlVFcGpUSFZqUTJSZmRGb3hXRzVZUW1acE5HYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution","punctuality"],"entities":{"technicians":["Eugenia"],"services":["embalming","international-remains-transport","burial-preparation","paperwork-and-documentation"],"problems":["transporting-deceased-to-lebanon-for-burial","managing-complex-international-documentation-and-logistics"]},"one_line_summary":"Eugenia and the Aikens Funeral Home staff provided compassionate, thorough, and professional care during the international transport of the reviewer's mother to Lebanon for burial.","key_phrases":["treated her with the utmost dignity, respect, and care","handled all of the complicated paperwork and logistics","completed correctly and on time","compassionate and trustworthy service"]},"Ci9DQUlRQUNvZENodHljRjlvT25seFlUTllWVmxDYWxsbVdYSjBiMlpDYWxWUlJIYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":["Bryt"],"services":["funeral-arrangements","aftercare-services","funeral-service"],"problems":[]},"one_line_summary":"A grieving out-of-town family member praises Aikens Funeral Home for exceptional professionalism, compassionate care, and outstanding aftercare support following her brother's service.","key_phrases":["top tier with professionalism, care and providing attentive service","never treated just as customers but as a part of a family","Aftercare team has been phenomenal","I would give 10 stars hands down"]},"Ci9DQUlRQUNvZENodHljRjlvT21rdE5FNDJSMEoyYUVoQ1dFOVJWekUwVEMwMlEwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-mother","emotional-distress-during-bereavement"]},"one_line_summary":"Hazel Hayes praises the Aikens Funeral Home staff for providing comfort and support during her mother's passing in November 2025.","key_phrases":["made my emotional pain easier to handle","staff made me feel at ease","support and comfort during my time of grief and loss","nervous and unsure"]},"Ci9DQUlRQUNvZENodHljRjlvT2twdGVXaEdRVk41V0V0eE1UUjZVVE5KTm1wb05FRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-family-member"]},"one_line_summary":"The reviewer praises Aikens Funeral Home for their professionalism, compassion, and family-like treatment during an extremely difficult time.","key_phrases":["treated us like family","every detail was handled with care, compassion, and respect","made an overwhelming experience feel manageable","If I could give 10 stars I would"]},"Ci9DQUlRQUNvZENodHljRjlvT2poalMyZGtTakpPZEZoQlFXNVlSbGsyT1ZCb01HYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["funeral-arrangements","body-care"],"problems":[]},"one_line_summary":"The Harris and Boyd families express deep gratitude for the top-tier, caring service provided by Aikens Funeral Home for their loved one Xavier Harris.","key_phrases":["top tier service","planning of the arrangements","care shown in handling Xavier","If we could give you 10 stars"]},"Ci9DQUlRQUNvZENodHljRjlvT25VMVozaFRSbE5OT0hCamJXZDZWVTlqWTBSbloyYxAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","pricing","problem_resolution","communication","scheduling"],"entities":{"technicians":[],"services":["obituary-placement","livestreaming","funeral-escort-service"],"problems":["obituary-not-placed-in-florida-sentinel","livestream-started-late","escort-service-was-short-staffed-and-disorganized"]},"one_line_summary":"Customer reports multiple service failures including a missed obituary, a late-starting paid livestream, and a disorganized short-staffed escort service.","key_phrases":["obituary was never placed in the Florida Sentinel","livestream did not begin until halfway through the service","charged $1,200 for an escort service that was short-staffed","unprofessional and poorly coordinated"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSUU9GZGZOVm96WTBWSlIwUlVaMnhqYTJ0bVZrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","punctuality","courtesy"],"entities":{"technicians":["Eugenia"],"services":["remains-retrieval","funeral-transport","funeral-arrangements"],"problems":["issues-with-another-funeral-company","stress-and-frustration-during-arrangements"]},"one_line_summary":"The staff, led by Mrs. Eugenia, professionally resolved a difficult situation with another funeral company and prepared the customer's mother for timely out-of-state transport.","key_phrases":["very professional and caring","quell my stress and frustration","retrieve my mom's remains","transported for the funeral services out of state in a timely manner"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5WFlXNXZVR3RGZG01blIycG9ZbnBOYjFkT1ZIYxAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-service"],"problems":["lack-of-warmth-and-professionalism-during-funeral-service-for-family-matriarch"]},"one_line_summary":"A relative reports that the funeral home fell short on professionalism and emotional warmth during a family matriarch's funeral service.","key_phrases":["professionalism wasn't so professional","didn't feel the love and warmth she deserved","preparing to lay her mom to rest","so many phenomenal stories"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1MlNVZGxTVFJyVTNsbVYwcHdWaloyWjJ3M1VrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Joe","Stephanie"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises staff members Joe and Stephanie for being extremely helpful and compassionate during a time of grief.","key_phrases":["extremely helpful and compassionate","during our time of grief","extremely grateful to Aikens"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKTFVsbFlSV2xoYURKc2VGZFhUblpMWTNscVZGRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tNM1F6RkxVV3B5YUhSRFdsODNaV3A0Y2pKSVpsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Valerie's family was extremely pleased with Aikens' warm and caring funeral services for her mother and would highly recommend them.","key_phrases":["warm and caring","extremely pleased with the services","extremely fortunate to have used Aikens","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25kcGJFOXVlSEJtUldWcFQyRlBZVUpWU1ROV1NFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["funeral-services","grief-support"],"problems":["loss-of-mother","navigating-arrangements-during-bereavement"]},"one_line_summary":"The reviewer credits Aikens Funeral Home with compassionately guiding their family through every step following their mother's passing and highly recommends them.","key_phrases":["always there to answer the phone and offer support","walked with us through every step","care, compassion, and professionalism","highly recommend Aikens Funeral Home"]},"Ci9DQUlRQUNvZENodHljRjlvT2pVMlp6ZFFNSG95YUhWc2FWRldYM1JsZG5WRGJYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Joe"],"services":["funeral-care","body-preparation"],"problems":[]},"one_line_summary":"The staff, led by Joe, provided exceptional care and preparation that left the reviewer's fiancé looking peaceful and natural.","key_phrases":["amazing from beginning to end","he looked as if he was sleeping","the care was phenomenal","would recommend this place"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkS1UwVkhVSGhYYlZaU1ZXVkZkV1ZoYURWRVowRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy","problem_resolution","scheduling"],"entities":{"technicians":["Lauren","Lacheryl"],"services":["international-transfer","funeral-care","documentation-logistics"],"problems":["international-transfer-of-deceased","complex-paperwork-and-logistics"]},"one_line_summary":"The family praises Aikens Funeral Home for expertly managing an international transfer with compassion, clear communication, and meticulous attention to logistics.","key_phrases":["exceptional care and professionalism","international transfer with precision and respect","keeping us updated, explaining what to expect","brought real relief during an overwhelming time"]},"Ci9DQUlRQUNvZENodHljRjlvT25NemFFdzJaazlpT0hkVk0xZExUR3RPV1hjeFoxRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2poUFdrZFdkbXRzYVZaVGFtVjZZVkpMZERaSFowRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Joseph"],"services":["funeral-director-services","funeral-arrangements"],"problems":[]},"one_line_summary":"Customer praises funeral director Joseph and the entire staff for their outstanding, caring, and professional service from beginning to end.","key_phrases":["outstanding job from beginning to end","concerned, caring, and professional","well worth the drive","recommend them over and over again"]},"Ci9DQUlRQUNvZENodHljRjlvT205NFJYVk5iRTFSTTBWck4weHRkVGx2Vm1oR2JGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Eugenia","Andrew"],"services":["funeral-planning","memorial-service"],"problems":["first-time-funeral-planning","grief-and-emotional-distress-during-loss-of-aunt"]},"one_line_summary":"A first-time funeral planner praises Eugenia and Andrew for their compassionate, detailed guidance through a deeply emotional process.","key_phrases":["went above and beyond","explain everything in detail","heart of service","awesome team"]},"Ci9DQUlRQUNvZENodHljRjlvT25sWVRuSmxaWGcwV2twNk5XTk5NamRFWDFaTU9WRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Lacheryl","Joseph"],"services":["funeral-services","graveside-service","obituary-publishing"],"problems":["loss-of-husband","navigating-funeral-arrangements-during-bereavement"]},"one_line_summary":"The reviewer praises Mrs. LaCheryl Aikens-Guzman and Joseph Evans for their compassionate, attentive, and above-and-beyond service throughout every stage of her husband's funeral.","key_phrases":["made this experience effortless","consistently compassionate","going above and beyond","attention to detail were a huge comfort"]},"Ci9DQUlRQUNvZENodHljRjlvT2psWmNHRlBRMjVPYUZjMk5YRlBNbVp5Y1RoR2VIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"The reviewer praises Aikens Funeral Home for exceptional compassion, professionalism, and attentive care that made a difficult time more manageable.","key_phrases":["exceptional compassion and professionalism","handled every detail with care","made our family feel supported from start to finish","service was beautiful and honored our loved one perfectly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWVFh5MXZhbU13YjI5SlZFRlZaelpHVFdvMFJYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","punctuality","pricing"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for courteous, professional service, punctuality, kept promises, and reasonable pricing.","key_phrases":["Courteous Professional Services","On time, promises kept","prices were very reasonable"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSaE4zcGxkV3BGZURsRVNGcDFiRTF1YWpSSlYzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"A longtime community member praises Aiken's Funeral Home for their legacy of values, dedication, and excellent care for grieving families.","key_phrases":["amazing customer service","legacy of values, hard work and dedication","excellence care and attention to families","during their time of sorrow"]},"Ci9DQUlRQUNvZENodHljRjlvT21kbVgzTldabkprTlZwZmRVeGFVekpGVEdSMWRXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"A repeat customer praises Aikens Funeral Home for consistently providing comfort, quality, and beautiful services for multiple loved ones over the years.","key_phrases":["comfort, quality and support","service was always beautiful","sending off all of my loved ones on their final journey","my choice for the last past couple years"]},"Ci9DQUlRQUNvZENodHljRjlvT2taVGN6UnVNM2xNZVd0M2FreENSamQxTjB4UmNXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the funeral home for delivering excellent service throughout the entire process.","key_phrases":["Excellent service","from start to finish"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWMFpHSlZWMDFZWjJnMWRqaHpaSFkwUm01WVozYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","pricing","responsiveness","courtesy"],"entities":{"technicians":["Joseph"],"services":["funeral-services","burial"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for exceptional end-to-end service, transparent pricing, professional staff, and ongoing post-funeral support after his wife's passing.","key_phrases":["great service from beginning to the end","step by step how the process would go","we also saved money","Aiken's Funeral Home IS SECOND TO NONE"]},"Ci9DQUlRQUNvZENodHljRjlvT21SbmJsRk1PVGhCT0VkMWFWZEZiSEZqT1MxaUxVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Joseph","Hollis"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for professional, courteous, and patient service, highlighting staff members Joseph Evans and Hollis Snead.","key_phrases":["professional service","courteous and patient","Joseph Evans and Hollis Snead","looking forward to doing more business"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOQ01VcDRVRmt5U1daMVgxRm5UVjkyVlhSYVNXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer had a positive experience and praised the staff for being nice and professional, expressing intent to use the business again.","key_phrases":["everyone was so nice and professional","most definitely use this business again","thank for all y'all have done"]},"Ci9DQUlRQUNvZENodHljRjlvT201NGVuQmZWRFUyZUY5TlFqbDBZVzFsUVRsRlZWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["bereavement-support"]},"one_line_summary":"The reviewer praises Aikens Funeral Home for being professional, empathetic, and supportive during a difficult time for their family.","key_phrases":["professional, sympathetic, empathetic and warm","made us feel supported and at ease","during this difficult time for our family"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjeWFtMDBZbXRHTVdWclNERlhTVTl2T1VzMlVYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","communication","scheduling"],"entities":{"technicians":["Veronica","Christina"],"services":["funeral-planning","funeral-service"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for a phenomenal service, highlighting Veronica's comforting support during planning and Christina's help with last-minute details.","key_phrases":["phenomenal job with Mom's service","very comforting during this most difficult time","helped finalize with last minute details","professional and timely"]},"Ci9DQUlRQUNvZENodHljRjlvT201NU5XRlBNME10UzI5eVVHWTJTVnBMYTFRMGVuYxAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":["rude-receptionist"]},"one_line_summary":"The reviewer found the receptionist to be rude during their visit.","key_phrases":["Receptionist lady is rude"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsNlJrMXJXbVJRVTJOR1JHdFhjalpaZFRZelVVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Hazel"],"services":["funeral-services","body-preparation"],"problems":[]},"one_line_summary":"The staff was compassionate and professional, handling all arrangements beautifully with impressive results for the deceased.","key_phrases":["very helpful in our time of grieving","handled everything","Beautiful services","Hazel looked amazing"]},"ChdDSUhNMG9nS0VJQ0FnSURQMzlmTXB3RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer expresses heartfelt gratitude to Aikens Funeral Home for their services for Nathaniel Mullins.","key_phrases":["Thank you all so much","king Nathaniel Mullins"]},"Ci9DQUlRQUNvZENodHljRjlvT20xdWVHTkNWWEJ5T0RJMGNXdGxZa3N4VGxoclkzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness","communication"],"entities":{"technicians":["Veronica","Dierdra"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The customer highly praises Veronica, Dierdra, and the staff for their empathy, attention to detail, and professional environment during a difficult time.","key_phrases":["attention to detail and ability to be empathetic","safe and professional environment","integrity and high standards","made this process easy on me"]},"Ci9DQUlRQUNvZENodHljRjlvT2xFdFMxWnNhR3N5VjJWcE0ySk9MVEpYVlZKcmNHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dana","Veronica"],"services":["funeral-arrangements","body-preparation"],"problems":[]},"one_line_summary":"Customer praises Dana, Veronica, and the Aikens staff for their pleasant service in beautifully preparing her mother for burial.","key_phrases":["very pleasant","sending my mom home so beautifully","assisting","Mrs. Dana, Veronica and staff"]},"Ci9DQUlRQUNvZENodHljRjlvT210Tk16bGZVbmhEY0dKNGRuUjNTREptT0ROMVlXYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2s0M2FFaFpkVlJsVWs5VGFHcGhOWE5XVDNkMVEzYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer had a great experience and praised the staff's empathy and consistent follow-up communication during a difficult time.","key_phrases":["great experience with everyone","very empathetic","kept in contact with me","make sure I was ok"]},"Ci9DQUlRQUNvZENodHljRjlvT210U1gxZG9NRXBLV2tnMVVYVk5hM05zVjBZNE9HYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer found the staff very pleasant and helpful and would highly recommend Aikens Funeral Home.","key_phrases":["very pleasant and helpful","would highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkcmNsbDZXRjlFYzNRNU4wUXdjRlJCWTNadFpYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Lauren","Lori"],"services":["funeral-directing"],"problems":[]},"one_line_summary":"Funeral director Lauren Towris provided expert, compassionate guidance through a difficult life event, earning an unreserved recommendation.","key_phrases":["professionalism, compassion and artistry","couldn't have managed without her guidance and support","top tier team","recommend without reservation"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGd1drODRRVVJ6WTFWNWRGbEdTV0o1TUdkSWNtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Joseph"],"services":["funeral-services","home-going-celebration"],"problems":[]},"one_line_summary":"The Mobley Family expresses deep gratitude for the compassionate and seamless funeral services provided for their father, highlighting staff follow-up calls as especially meaningful.","key_phrases":["very grateful with care we received","made the process easy from the beginning to the end","called to check on me that really meant a lot"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSNlFYRk5kekpsYmpOaU0yWlFjWGRxVkd0dVltYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Joe"],"services":["funeral-service","chapel-use","minister-services","musician-services","urn-selection","keepsake-options","embalming-preparation"],"problems":["first-time-arranging-a-funeral","uncertainty-about-where-to-start"]},"one_line_summary":"A first-time funeral arranger praises Aikens for Joe's helpful package options, full chapel services, and the beautiful appearance of her grandmother's body.","key_phrases":["most caring yet professional atmosphere","made decision making super simple","she looked as tho she were asleep","definition of resting in peace"]},"Ci9DQUlRQUNvZENodHljRjlvT2taQmNIZzRZa2hwVkVjMFJVa3pNVmxKVTFsV2VYYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["cremation"],"problems":["loss-of-daughter"]},"one_line_summary":"The customer was deeply comforted by the polite, communicative, and caring staff at Aikens Funeral Home during their daughter's cremation.","key_phrases":["very polite very nice people","They communicate with me all the way","made me feel comfortable","hard time bearing my daughter cremated"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOTmMzZGZRVUpRUXkwM1dUZHNaV2c0ZDFreFpIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","communication","courtesy","responsiveness"],"entities":{"technicians":[],"services":["funeral-service","burial"],"problems":[]},"one_line_summary":"The Small's family expresses deep gratitude for Aikens Funeral Home's professional, compassionate, and well-organized service during their mother's funeral.","key_phrases":["professional support and eloquent service","exceptionally well-timed and organized","answering every question and addressing every concern—no matter the hour","dedication, compassion, and attention to detail"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkelVXZDNRMloyV1RWSk5rODRaM2hZU0d4WFgwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","scheduling","responsiveness"],"entities":{"technicians":[],"services":["funeral-arrangements","wake-service","funeral-service"],"problems":["sudden-loss-of-father","no-prior-experience-with-funeral-arrangements","needed-to-adjust-scheduling-for-family-attendance"]},"one_line_summary":"A grieving family with no prior funeral experience praises Aikens for compassionate guidance, professionalism, and flexible scheduling accommodations after their father's passing.","key_phrases":["truly a blessing in disguise","guided through the whole process","more than accommodating","professional and courteous"]},"Ci9DQUlRQUNvZENodHljRjlvT25WeVVWVnNkekE1V0dwb2FIcHBSR3d0YW1OVlJHYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer found the staff at Aikens Funeral Home to be helpful and friendly.","key_phrases":["Helpful and friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT25SMk5WVlBkeTFwWW1GelF6RnZiSE5DZGpkVmNYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Aikensguzman","Middlebrooks","Thomas","Lauren","Andrew","Jones"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer expresses deep gratitude to the entire Aikens Funeral Home staff for their compassionate care and support during a difficult time.","key_phrases":["taking care of my family","during this though period","service, support and care","thank you all so much"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWVlNuaGxZbmhXTmpWbFgydDFSRUpNWDBwVFNrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["funeral-services","wake-services","body-preparation"],"problems":[]},"one_line_summary":"The Carswell family highly praises Aikens Funeral Home for exceptional funeral and wake services that drew widespread community admiration for their brother's appearance.","key_phrases":["award winning praise from all of the Tampa Bay Community","the way he looked was so well made up","Our family couldn't have asked for better","Highly Recommend Aikens Funeral Home"]},"Ci9DQUlRQUNvZENodHljRjlvT21GTmNGSmlObWQzTUV0eU56WXdORjlMVVVKeFRFRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["funeral-services","grief-support"],"problems":[]},"one_line_summary":"The Malphus and Dixon family praised Aikens Funeral Home for treating them like family, providing first-class service and continued support throughout and after the grieving process.","key_phrases":["treated me and my family like family","The experience was First Class","above and beyond expectations","continued support during and even after all was said and done"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkUlRIRk5hSFZTYm1aaWFVZHZRamQ2VVdkak5GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["funeral-planning","personalized-funeral-ceremony","grief-support","funeral-service"],"problems":["loss-of-son","navigating-funeral-planning-during-grief"]},"one_line_summary":"A grieving family praises Aiken's Funeral Home for their exceptional compassion, personalized ceremony, and emotional support following the loss of their son, a Staff Sergeant.","key_phrases":["exceptional care, compassion, and professionalism","personalized grieving support that was not only considerate but truly healing","walked with us through the emotional process","made a world of difference in our healing process"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSV01rMW1WRkk1VmpJemMwNVpkMU41YW5jMlNuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-services","dove-release-ceremony","memorial-tribute"],"problems":["loss-of-grandson","loss-of-sister-in-law"]},"one_line_summary":"A grateful family member praises Aikens Funeral Home for their exceptional compassion, professionalism, and a beautiful dove release ceremony while honoring two loved ones.","key_phrases":["compassion and professionalism truly made a difference","dove release ceremony was absolutely beautiful","went above and beyond to ensure everything was handled with dignity and respect","heartfelt compassion"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkUlpqRllRbUZFWW5weFZEUlRXVkJNVmw5RWMzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The Knott family expresses deep gratitude for consistently excellent service from Aikens Funeral Home across multiple occasions.","key_phrases":["job well done","each and every time the service has been 100%","no one can stand up to aikens services","go to for service"]},"ChZDSUhNMG9nS0VMYjdscmFBM3JHc0F3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Reviewer found Aikens Funeral Home to be professional, warm, and caring during a difficult time of grief.","key_phrases":["very professional","warm and caring","time of Sorrow"]},"Ci9DQUlRQUNvZENodHljRjlvT25oMmFuRk5VSEZWVlcxbVducDJWbUpETUV0dVVrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-services","bereavement-support"],"problems":[]},"one_line_summary":"The family was impressed by Aikens Funeral Home's knowledgeable and caring staff who guided them through every step of their mother's funeral services.","key_phrases":["every step of the way","made sure everything was in order","explained the process throughly","competency and care for their clients"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5bk9UTmZWMTlHU25GMVVVOVZiR3d0ZG1kTU1WRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"The reviewer highly recommends Aikens Funeral Home for their compassionate, professional staff who exceeded expectations throughout their cousin's funeral service.","key_phrases":["friendly, compassionate, kind and professional","went over and above our expectations","impeccable service","recommend Aikens Funeral Home"]},"Ci9DQUlRQUNvZENodHljRjlvT2tvNFdsWkpZVkpXT0hGT2NGZ3hNbHBCUTNSeFYwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-planning","funeral-service"],"problems":["loss-of-father","funeral-logistics"]},"one_line_summary":"The Aikens team handled all funeral logistics with dignity and respect, helping ease the family's stress during their time of grief.","key_phrases":["all the details and logistics taken care of","ease some of the stress of planning","dignity and respect in caring for my father","throughout the planning process and service"]},"ChdDSUhNMG9nS0VKM2l1NmI2aTZmbjlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services","burial"],"problems":["loss-of-daughter"]},"one_line_summary":"A grieving mother shares that Aikens Funeral Home supported her through the loss of her daughter and provided a beautiful farewell.","key_phrases":["hardest thing I've ever had to do","Aikens got me through it","laid my daughter to rest so beautifully","all the staff was wonderful"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkc1ZURkRRMDE2UzJ4cGVuRlFMVUV6UVRkNGRtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["funeral-service"],"problems":["loss-of-mother"]},"one_line_summary":"The reviewer praises the entire Aikens Funeral Home staff for being kind, caring, and exceptional during her mother's funeral service, saying they made her feel like family.","key_phrases":["whole Staff is Amazing, Kind, sweet, caring & absolutely exceptional","service for my mother was lovely well put together","made me feel like I was family","absolutely recommend anyone to go to them"]},"ChZDSUhNMG9nS0VLRHUwT09MeTRuYkx3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the funeral home staff for being compassionate and a true blessing during a difficult time.","key_phrases":["truly a blessing","compassionate and really care","recommend this funeral home 100%"]},"ChdDSUhNMG9nS0VPU2xyc0c1eDZEVHN3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer was highly pleased with the kind staff and exceeded expectations, recommending Aikens Funeral Home to anyone in need.","key_phrases":["Very nice people","Everything was better than we expected","I recommend them to anybody"]},"ChdDSUhNMG9nS0VNU2d0WnJTazhYbDNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Veronica"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for their caring, start-to-finish support during a sister's funeral, reducing family stress.","key_phrases":["best and most caring funeral home","there from start to finish","made life less stressful for the family","Thank you Veronica and the rest of the staff"]},"ChZDSUhNMG9nS0VNejJ3WWp3NUtxV05REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer highly recommends Aikens Funeral Home, praising its first-class services and extremely friendly, helpful staff.","key_phrases":["first class funeral home","first class services","extremely friendly and helpful","can't go wrong"]},"ChZDSUhNMG9nS0VPTFI5SVNoMGZxMFdBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":[],"services":["funeral-care"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for being professional, friendly, and affordable while providing excellent care for his late mother.","key_phrases":["absolutely nice","Professional, Friendly and affordable","taken good care of","loyal support"]},"ChdDSUhNMG9nS0VQX3o3Xy1pLTUyZWxBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["at-home-pickup","funeral-services"],"problems":[]},"one_line_summary":"The staff who picked up the customer's mother at home were highly professional, well-dressed, and guided the family through the entire process.","key_phrases":["very very professional","dressed in formal clothing","walk me through the entire procedure","did their best to please my family"]},"ChZDSUhNMG9nS0VKVHp0cEw1MjVtQ2NBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Bri"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer highly praises Aikens Funeral Home and staff member Bri for their helpful and kind service during the loss of her mother.","key_phrases":["very helpful, and kind","provided us with all our needs and wants","would recommend Aikens to anyone","lay they love ones to rest"]},"ChZDSUhNMG9nS0VOTExsLVdyaHFuN0d3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","punctuality"],"entities":{"technicians":[],"services":["funeral-services","bereavement-support"],"problems":["loss-of-mother","loss-of-grandmother","loss-of-son"]},"one_line_summary":"A repeat client praises Aikens Funeral Home for their compassion, patience, and professionalism across multiple family losses over the years.","key_phrases":["accommodating to our needs","compassion and heart felt kindness","patient and understanding","timely matter"]},"ChZDSUhNMG9nS0VJQ0FnTUNZNnZ1RkxnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":["Joe","Lauren"],"services":["funeral-planning","funeral-services"],"problems":[]},"one_line_summary":"The Canady family praises Aikens Funeral Home for consistent professionalism and the compassionate support provided by Joe and Lauren during funeral planning.","key_phrases":["top notch service","very patience, helpful and provided so much support","consistency in service, care and professionalism","used Aikens Funeral Home for many years"]},"ChZDSUhNMG9nS0VJQ0FnTURvM091QWR3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUNvaWZyX09nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","pricing"],"entities":{"technicians":["Bri"],"services":["celebration-of-life","end-of-life-services"],"problems":[]},"one_line_summary":"Customer praises Aikens as the best funeral home she has used in Tampa, highlighting exceptional service from Bri and the entire staff at a quality price.","key_phrases":["Bri was beyond exceptional","so kind and gentle","Aikens has been the best","top notch service with quality prices"]},"ChdDSUhNMG9nS0VJQ0FnTUNvc3RxOWl3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises Aikens Funeral Home as a great place their family has relied on for many years.","key_phrases":["Great place","family has been using them for years and years","long-term loyalty"]},"ChdDSUhNMG9nS0VJQ0FnTUNvMk9hbXhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the funeral home for being kind, thoughtful, pleasant, and providing excellent service.","key_phrases":["Kind and thoughtful","Very pleasant","Excellent service"]},"ChZDSUhNMG9nS0VJQ0FnTUNJLXNMckFREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUNJNHItNlBnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The customer had a caring, loving, and awesome experience at Aikens Funeral Home.","key_phrases":["caring loving and awesome","God Bless","Thanks so much"]},"ChdDSUhNMG9nS0VJQ0FnTURRaHZXaGxBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","responsiveness","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for its kind, compassionate, and responsive staff during their family's most difficult times.","key_phrases":["kindness and compassion","sensitive and responsive","most difficult times","recommend Aikens to all"]},"ChZDSUhNMG9nS0VJQ0FnTUNRNUlqZWFnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["bereavement-services"],"problems":[]},"one_line_summary":"The reviewer praised Aikens Funeral Home staff for being warm and friendly during a difficult time of bereavement.","key_phrases":["warm and friendly","time of bereavement","exactly what we needed"]},"ChdDSUhNMG9nS0VJQ0FnTURnamJuWGp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Darrell"],"services":["funeral-services","bereavement-support"],"problems":[]},"one_line_summary":"The customer praises Aikens Funeral Home's friendly and caring staff, especially director Darrell, for making the funeral process smooth during their time of bereavement.","key_phrases":["so friendly and so concerned about your needs","experience is one of a kind","process goes so smooth","me and my family only use Aiken funeral home"]},"ChZDSUhNMG9nS0VJQ0FnTURncWNXb1B3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","responsiveness"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"The family was highly pleased with Aikens Funeral Home's compassionate, professional service and appreciated the follow-up care after the service concluded.","key_phrases":["consummate professionals through the entire experience","compassionate representatives","took time to check on my Family","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnTURncWFlcVVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":[],"services":["funeral-arrangements","bereavement-support"],"problems":["loss-of-brother","loss-of-mother"]},"one_line_summary":"The reviewer praises Aikens Funeral Home for making a difficult process easier during the loss of both a brother and a mother, highlighting great and always-available staff.","key_phrases":["instrumental in assisting my family","made the process very easy to deal with","staff was great and always available","thank you for your help and support during those difficult times"]},"ChZDSUhNMG9nS0VJQ0FnTURncWFHb0VREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["funeral-services","bereavement-support","follow-up-care"],"problems":[]},"one_line_summary":"The customer describes an exceptional experience with Aikens Funeral Home, praising the smooth process and meaningful post-funeral follow-up with the family.","key_phrases":["above Excellent, it was Superb","the process was smooth","follow up to see how the family was doing","Blessed by their services during our time of bereavement"]},"ChdDSUhNMG9nS0VJQ0FnTURncVo3NGpnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-arrangements","body-care"],"problems":[]},"one_line_summary":"The reviewer praises Aikens Funeral Home for handling her husband with utmost care and treating the family with compassion.","key_phrases":["absolutely wonderful","utmost care","handled him with compassion","took care of my wishes"]},"ChdDSUhNMG9nS0VJQ0FnTUNnaTVuejFRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUNBdnBPdVlREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNfZzZ6dnBRRRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services","grief-support-resources"],"problems":["loss-of-a-loved-one","family-stress-during-bereavement"]},"one_line_summary":"The reviewer praises Aikens Funeral Home for their consistent direction, comfort, and post-service grief resources during a difficult family loss.","key_phrases":["consistent direction and acts of comfort","providing resource materials after our business relationship ended","this experience shall always be remembered","support during this time of stress"]},"ChZDSUhNMG9nS0VJQ0FnSUNfNWJ1NVJBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":[],"services":["funeral-service","burial"],"problems":[]},"one_line_summary":"The customer was fully satisfied with the funeral home's compassionate, professional service for her father and appreciated the staff's follow-up check-in after the burial.","key_phrases":["wonderful job with my father and his service","very compassionate while walking me through the process","professional and made sure I was comfort throughout","contacted me after everything was over to check on me"]},"ChZDSUhNMG9nS0VJQ0FnSURmZzliUFZBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","pricing","courtesy","responsiveness"],"entities":{"technicians":["Trenise"],"services":["funeral-services","repass-assistance","burial"],"problems":["first-time-managing-funeral-services","minimal-family-support"]},"one_line_summary":"A first-time funeral planner praises Aikens Funeral Home for their compassionate, communicative, and affordable service during her father's burial.","key_phrases":["nothing short of compassionate and professional","not rushed nor swayed to purchase anything outside of your budget","AIKENS stepped in and filled that emptiness","sending your love one home in a classy affordable way"]},"ChZDSUhNMG9nS0VJQ0FnSURmOWFQZ1dREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["body-preservation","interstate-shipping","embalming"],"problems":["body-needed-to-be-preserved-and-shipped-to-another-state-for-funeral"]},"one_line_summary":"Aikens Funeral Home handled a unique out-of-state shipping situation with timeliness, sensitivity, and exceptional body preparation.","key_phrases":["came through for our family","Time was of the essence","sensitive of that","He looked so natural"]},"ChdDSUhNMG9nS0VJQ0FnSUR2dXRqd3N3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","scheduling"],"entities":{"technicians":["Cheryl","Joseph"],"services":["homegoing-service","funeral-arrangements"],"problems":[]},"one_line_summary":"The family of Rev. Ulysses Ford expressed deep gratitude for the exceptional compassion, professionalism, and attentiveness shown by Cheryl Aikens, Joseph Evans, and staff during their father's homegoing service.","key_phrases":["compassion, professionalism, consideration, and patience were invaluable","keeping us informed and ensuring all deadlines were met","willingness to go above and beyond","truly grateful for your kindness and professionalism"]},"ChZDSUhNMG9nS0VJQ0FnSUQzMXB6WFpnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Joseph"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises Aikens Funeral Home for outstanding professionalism and follow-up communication during a difficult time, highlighting Joseph and the entire staff.","key_phrases":["epitome of professionalism","exceeded my expectations","Joseph was absolutely amazing","follow up calls, text everything"]},"ChdDSUhNMG9nS0VJQ0FnSUNYbV9YRzBnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Cheryl","Lorin"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for stellar, compassionate service from start to finish, specifically commending staff members Cheryl and Lorin.","key_phrases":["stellar service, from start to finish","compassion at a devastating time","met every expectation and delivered top shelf","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNYOGRiaGNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer highly praises the staff at Aikens Funeral Home for making a difficult experience as positive as possible.","key_phrases":["won't get a better group of people","make the experience so good","wouldn't go anywhere else"]},"ChZDSUhNMG9nS0VJQ0FnSURudVo2SVlREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer had an excellent experience praising the professionalism, affordability, and pleasant customer service at Aikens Funeral Home.","key_phrases":["Very professional and affordable","Every person there is amazing","Customer service is pleasant & very helpful","highly recommend their service"]},"ChdDSUhNMG9nS0VJQ0FnSUNuNzZyN3NnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer expressed gratitude for the help and support provided by Aikens Funeral Home.","key_phrases":["all your help and support","Thank you"]},"ChdDSUhNMG9nS0VJQ0FnSUNuNV95Mnl3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["body-preparation","funeral-arrangements"],"problems":[]},"one_line_summary":"The family praised the funeral home for their kindness, patience, and exceptional body preparation that honored their brother's appearance and memory.","key_phrases":["patient, kind, supportive, caring","exactly how we wanted him","smelled exactly like his cologne","have a better memory of our brother"]},"ChZDSUhNMG9nS0VJQ0FnSUNuNTRXamJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURIMDR1d3ZBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer left a brief but highly positive review praising the service at Aikens Funeral Home.","key_phrases":["Great service"]},"ChdDSUhNMG9nS0VJQ0FnSURIcWFMTzVRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Joseph","Diendra"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for their organization and exceptional service, specifically recognizing Joseph and Diendra for outstanding work.","key_phrases":["pleasure to meet the Aikens funeral home family","very organized","go out there way to make sure everything gets done","outstanding job Joseph and Diendra"]},"ChdDSUhNMG9nS0VJQ0FnSURINVBhVml3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Hektor"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer expresses gratitude for the amazing service provided by Hektor and the team.","key_phrases":["amazing service you provided","want to thank you"]},"ChdDSUhNMG9nS0VJQ0FnSUNIcmFlNDRBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["needed-funeral-services-while-out-of-town"]},"one_line_summary":"Customer chose Aikens Funeral Home after researching options and was highly impressed by the staff's helpfulness, patience, and kindness during a difficult time.","key_phrases":["staff was amazing","supplied me with different options","helpful and patient","support and kindness"]},"ChZDSUhNMG9nS0VJQ0FnSUNIaGFTeFRBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer shares a fond personal memory of growing up with the deceased, known as Big Red.","key_phrases":["fun growing up with Henry","Everyone knew Big Red","RIH Cuz"]},"ChZDSUhNMG9nS0VJQ0FnSUNIZ0xfbVlnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-care"],"problems":[]},"one_line_summary":"The reviewer expresses heartfelt gratitude to Aikens Funeral Home for caring for their late aunt, Ruby Dean Townes.","key_phrases":["thank you so much for taking care","she will be missed by all","very funny and caring"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3LXYyRjRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-mother"]},"one_line_summary":"Customer praises the outstanding service that helped ease the pain of losing her mother.","key_phrases":["Outstanding service for my mother","Made the pain not so painful","Thank you so much God bless"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3Z05TbXJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["bereavement-support"]},"one_line_summary":"The reviewer expresses deep gratitude for the compassionate and extraordinary support provided by Aikens Funeral Home staff during a difficult time.","key_phrases":["your staff was amazing","Words cannot express our sincere appreciation","extraordinary assistance during these difficult times","support is just what we needed"]},"ChdDSUhNMG9nS0VJQ0FnSUM3XzZ6djd3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM3OGRLb3p3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["cleanliness","professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":[],"services":["funeral-arrangements","bereavement-follow-up"],"problems":[]},"one_line_summary":"The Austin Family praises Aikens Funeral Home for their professionalism, cleanliness, warm hospitality, and thoughtful follow-up calls during a difficult time.","key_phrases":["warm welcoming and comforting assistance","poised and professional","made things flow seamlessly","follow up calls were God sent and right on time"]},"ChZDSUhNMG9nS0VJQ0FnSUM3enBMSVp3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","pricing","courtesy"],"entities":{"technicians":[],"services":["funeral-service","burial-preparation"],"problems":[]},"one_line_summary":"Customer highly praises Aikens Funeral Home for their professionalism, compassion, financial understanding, and the quality of their brother's funeral service.","key_phrases":["definite 10 stars","held our hand every step of the way","understanding when it came to the financial aspect","amazing job with my Brother and with the entire service"]},"ChZDSUhNMG9nS0VJQ0FnSUM3enZLWkZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Aikens"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer is extremely pleased with Aikens Funeral Home, praising the staff's support, love, and patience during a time of loss.","key_phrases":["beyond amazing","lifetime of memories","very thankful and grateful","support, love, patience"]},"ChZDSUhNMG9nS0VJQ0FnSUNiaVBpSVVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer received excellent service from Aikens Funeral Home staff and was very satisfied.","key_phrases":["excellent service","very satisfied","staff at Aikens Funeral Home"]},"ChZDSUhNMG9nS0VJQ0FnSURydl9mbGVnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home staff as the best in town.","key_phrases":["best staff members around town","Aiken's funeral home staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNyMlozRVp3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["funeral-planning","funeral-arrangement"],"problems":["arranging-a-funeral-during-grief","minor-complications-during-planning-process"]},"one_line_summary":"The reviewer praises Aikens Funeral Home for their professionalism, responsiveness, and compassionate guidance throughout a difficult funeral planning process.","key_phrases":["made our planning process smooth","never made me feel as if I was a bother","guiding you the whole way through","exemplify professionalism, dedication and hard work"]},"ChZDSUhNMG9nS0VJQ0FnSUNyeW9HZkRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer highly recommends Aikens Funeral Home for their professional, dignified, and dedicated service during a time of family need.","key_phrases":["there for my family in the time of need","point on and professional","service with dignity and dedication","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURMc05Ed29BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNMcHZmWFpnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praised Aikens Funeral Home for excellent customer service, communication, and professionalism.","key_phrases":["great customer service","excellent help","very good communication and understanding","very pleasant and professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNMc3RlWWJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":["Cj"],"services":["funeral-service"],"problems":[]},"one_line_summary":"The Morgan family praises Aikens Funeral Home and staff member CJ for compassionate, budget-friendly service during a difficult time.","key_phrases":["CJ made everything so much easier","not motivated by money","made it work for the budget","their rating would be a hundred stars"]},"ChdDSUhNMG9nS0VJQ0FnSUNMNk9tVnZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-arrangements","funeral-services"],"problems":["arranging-funeral-services-during-a-difficult-time"]},"one_line_summary":"The customer praises Aikens Funeral Home for their professional, supportive, and caring staff who made the funeral arrangement process smooth during a difficult time.","key_phrases":["professional staff that assisted us","did not feel overwhelmed","supportive, caring and made everything happened smoothly","can't thank them enough"]},"ChdDSUhNMG9nS0VJQ0FnSUR6b012bnhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["funeral-services","burial"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for their professionalism, kindness, and going above and beyond to honor her brother.","key_phrases":["kind, caring, friendly and professional","accommodated us in every way they could","going above and beyond for us","Everything was perfect"]},"ChZDSUhNMG9nS0VJQ0FnSUR6NEkza0ZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-mother","long-distance-arrangements"]},"one_line_summary":"A longtime Tampa resident chose Aikens Funeral Home without hesitation to handle his mother's funeral, praising their reputation for responsible and beautiful services.","key_phrases":["real heavy on me","didn't take long for me to choose","responsible respectable as well as beautiful services","Aikens was the 1 for Me and my Family"]},"ChdDSUhNMG9nS0VJQ0FnSURUM19iRnVnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer and family were very satisfied with Aikens Funeral Home's professionalism, patience, and sincerity throughout the service.","key_phrases":["very satisfied with the service","professionalism, patience and sincerity","felt by my family and I from the very beginning"]},"ChZDSUhNMG9nS0VJQ0FnSURUaU8tVlNnEAE":{"sentiment":"neutral","sentiment_score":0.3,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":[],"services":["visitation-service","viewing"],"problems":["inadequate-seating-in-viewing-room","small-visitation-room-unable-to-accommodate-large-number-of-guests"]},"one_line_summary":"Customer praised outstanding staff but was disappointed by the extremely small viewing room that left family and coworkers with no place to sit.","key_phrases":["service and personnel was outstanding","smallest they had with only room for 4 people to sit","family that traveled 300 miles had no where to sit","service from the personnel was on point and definitely 5 stars"]},"ChZDSUhNMG9nS0VJQ0FnSUNUdjc2elZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Lacheryl"],"services":["funeral-service","service-preparation"],"problems":[]},"one_line_summary":"A long-time loyal customer praises LaCheryl and her staff for their courteous, personable, and professional handling of her husband's funeral service.","key_phrases":["only Funeral service my family has used","courteous, personable and always professional","assisting me in all areas of need","making sure that I was okay afterwards"]},"ChZDSUhNMG9nS0VJQ0FnSUNUMzZPN0h3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Joseph","Deidra"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Joseph and Deidra made the customer's first funeral home experience easy and comfortable through kindness and courtesy.","key_phrases":["kind and courteous","first time experience","easy and understanding process"]},"ChdDSUhNMG9nS0VJQ0FnSUNUMy1HdTZBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer praised Aikens Funeral Home for their personable service and good pricing.","key_phrases":["personable service","good prices"]},"ChZDSUhNMG9nS0VJQ0FnSURqaWNiQkZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Lacheryl","Tom"],"services":["funeral-planning","life-celebration-service"],"problems":[]},"one_line_summary":"Customer highly recommends Aikens Funeral Home, praising the personalized, thoughtful service provided by LaCheryl, Tom, and their colleagues during a spouse's life celebration.","key_phrases":["lovely and thoughtful","extremely personalized","celebrate my spouse's life","kind and capable colleagues"]},"ChdDSUhNMG9nS0VJQ0FnSURqbE9Ic25RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the Aikens Funeral Home team for taking excellent care of them and their loved one.","key_phrases":["really took care of me","team at Aikens Funeral Home","me and my loved one"]},"ChZDSUhNMG9nS0VJQ0FnSUNqbDZlb093EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution","communication"],"entities":{"technicians":[],"services":["celebration-of-life","funeral-services"],"problems":["loss-of-husband-of-27-years","navigating-multiple-hurdles-during-funeral-planning","grief-and-fear-while-planning-alone"]},"one_line_summary":"A grieving widow praises Aikens Funeral Home's staff for going above and beyond with compassion and professionalism to make her husband's Celebration of Life perfect despite many challenges.","key_phrases":["went above and beyond","make my husband's Celebration of Life as beautiful as possible","very compassionate with my feelings","Very Professional Team Hands Down Perfect One Hundred"]},"ChdDSUhNMG9nS0VJQ0FnSUREcG9MMDd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Lacheryl"],"services":["funeral-services","family-grief-support"],"problems":["loss-of-spouse-after-50-years-of-marriage"]},"one_line_summary":"A widow of 50 years praises Aikens Funeral Home for their extraordinary empathy, compassion, and above-and-beyond care during her devastating loss.","key_phrases":["above and beyond all that we could have expected","the empathy the compassion they gave","entire Aikens staff was amazing","I felt as they felt our pain"]},"ChZDSUhNMG9nS0VJQ0FnSUNqeW9pdVFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution","communication"],"entities":{"technicians":["Lacheryl"],"services":["funeral-services","burial"],"problems":["loss-of-a-brother","managing-funeral-arrangements-during-grief"]},"one_line_summary":"LaCheryl and her team provided exceptional, compassionate service during a difficult time, handling all details so the family could focus on saying their final goodbyes.","key_phrases":["providing excellence service","patient, sensitive, kind, and very respectful of our wishes","took care of everything","went up and beyond for our family"]},"ChdDSUhNMG9nS0VJQ0FnSUNqc3RHQl9RRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-service","body-preparation"],"problems":[]},"one_line_summary":"Customer is deeply grateful for the professional, sincere, and exceptional care provided by Aikens Funeral Home during his father's funeral service.","key_phrases":["very professional and sincere","he looked like he was sleeping very peacefully","commitment to excellence","forever grateful"]},"ChdDSUhNMG9nS0VJQ0FnSUREOTV2X2pnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Joseph"],"services":["funeral-service","funeral-arrangement"],"problems":[]},"one_line_summary":"The reviewer praises Aikens Funeral Home, especially director Joseph, for providing compassionate step-by-step guidance through her husband's funeral service.","key_phrases":["helped my family step by step","he was amazing","they were a blessing for my family","found another family"]},"ChdDSUhNMG9nS0VJQ0FnSUREdnRMcTNnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Reviewer praises Aikens Funeral Home for exceptional professionalism, patience, kindness, and sincere compassion throughout their service.","key_phrases":["Excellent service","Phenomenal professionalism","Overflowing patience, kindness, compassion","sincere caring hearts"]},"ChZDSUhNMG9nS0VJQ0FnSUREeHJPQ0p3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The staff demonstrated great compassion, sympathy, and patience in caring for the family and their loved one.","key_phrases":["lot of compassion and sympathy","tremendous amount of care","very patient and kind","called with many questions"]},"ChdDSUhNMG9nS0VJQ0FnSUREN1BpcDdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Cj","Sharon","Lauren"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer warmly thanks Aikens Funeral Home and specifically named staff members for their professionalism and compassionate support during a time of loss.","key_phrases":["Excellence to Providing Comfort","Seemingly Easy Experience","through our Loss and Grieving","Professionalism"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5MmZHcGhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Sharon","Kenisha"],"services":["home-going-memorial"],"problems":[]},"one_line_summary":"The family expresses deep gratitude for the personalized, professional, and compassionate memorial service provided by Aikens Funeral Home, with special recognition for Sharon and Kenisha.","key_phrases":["amazing job on our father's home going memorial","very personal, professional and patient","consistent communication and patients with me","upmost gratitude to the Aikens Funeral Home Family"]},"ChZDSUhNMG9nS0VJQ0FnSUNEeHRmNE1REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services","aftercare-follow-up"],"problems":[]},"one_line_summary":"The family praises Aikens Funeral Home for professional handling of their loved one and appreciates the post-service follow-up check-in.","key_phrases":["professional service with the handle and care","continue to entrust Aikens Funeral Home","checking in on the family after the service"]},"ChZDSUhNMG9nS0VJQ0FnSUNEb002RFBBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQ5NzVibFBREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["funeral-service","homecoming-celebration"],"problems":[]},"one_line_summary":"The family was highly satisfied with Aikens Funeral Home's professional and detail-oriented service for their mother's homecoming celebration.","key_phrases":["most Wonderful and Professional service","special attention to details","Outstanding job of everything","Home Coming Celebration"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5Nzl5QnRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer expresses heartfelt gratitude to Aikens Funeral Home for the beautiful service provided for her late father.","key_phrases":["it was beautiful","thanks to Aikens Funeral Home","may God continue to bless you","the work you all do"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5emJqT3ZnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens staff for their professionalism, care, and respectful handling of the grieving process, and intends to continue referring them.","key_phrases":["professional- caring, friendly and respectful","respectful of your grieving process","have and will continue to refer them"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5dVllRk5BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","communication","problem_resolution","courtesy","cleanliness"],"entities":{"technicians":[],"services":["international-transfer","chapel-services","funeral-arrangements"],"problems":["transferring-deceased-loved-one-out-of-country"]},"one_line_summary":"Customer highly recommends Aikens Funeral Home for their reasonable pricing, beautiful facilities, compassionate staff, and exceptional assistance with an international transfer of remains.","key_phrases":["prices are very reasonable","went above and beyond to help us transfer our loved one out of country","treated us with compassion","services were provided even when we hadn't asked for"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5MnVmNTVRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","pricing"],"entities":{"technicians":["Cheryl","Samantha"],"services":["funeral-planning","funeral-direction"],"problems":["death-of-family-member","need-for-out-of-area-funeral-home"]},"one_line_summary":"Customer praises Aikens Funeral Home for its caring, professional staff and reasonable pricing during a difficult time.","key_phrases":["wonderful funeral director","kind, caring, respectful, and so supportive","priced everything reasonably","I highly recommend Aikens"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5MnN1d2ZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises the entire staff for their outstanding support during a difficult time and states their family plans to return to Aikens Funeral Home in the future.","key_phrases":["entire staff was amazing","thank them from the bottom of my heart","being there for me and my family","will be going to Aikens funeral home"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5dXJqTHp3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for handling her mother's services with care and professionalism.","key_phrases":["handled my mom's services with care","All of the staff was professional"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5Z3N1STFnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Deirdre"],"services":["funeral-service","bereavement-follow-up"],"problems":[]},"one_line_summary":"Customer praises the compassionate staff and highlights a thoughtful follow-up comfort text on the anniversary of their stepfather's passing.","key_phrases":["great and comforting during the service","comfort text on his first heavenly birthday","would recommend their service"]},"ChdDSUhNMG9nS0VJQ0FnSURkenVyeGdnRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Aiken"],"services":[],"problems":["cold-and-unhelpful-staff","poor-overall-experience"]},"one_line_summary":"Reviewer describes Miss Aiken as cold and calls the funeral home horrible overall.","key_phrases":["cold individual","this place is horrible","Miss Aiken"]},"ChdDSUhNMG9nS0VJQ0FnSUNkd08tSDV3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR0ay1LcXRnRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUR0bGFUSlFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Customer highly recommends Aikens Funeral Home after repeatedly using their services for multiple family members, praising their professionalism and care.","key_phrases":["gone above and beyond","professional, courteous and caring","highly recommend","handled funeral arrangements for several of my family members"]},"ChZDSUhNMG9nS0VJQ0FnSUR0eGVTZllnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer gives a glowing five-star review praising the service as excellent and perfect.","key_phrases":["Excellent","most perfect service"]},"ChdDSUhNMG9nS0VJQ0FnSUROLWNTeDFBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":["funeral-arrangements","obituary-creation","online-forms"],"problems":[]},"one_line_summary":"The McNeil family praised Aikens Funeral Home for their professionalism, compassion, and accommodating service during a difficult time of loss.","key_phrases":["did not disappoint","provide a measure of solace","attentive to our needs","accommodating toward our last minute changes"]},"ChdDSUhNMG9nS0VJQ0FnSUNOXzlfNDRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Lacheryl"],"services":["funeral-arrangements"],"problems":["loss-of-brother"]},"one_line_summary":"The reviewer praises LaCheryl and her team for their kindness, accessibility, and smooth handling of funeral arrangements during the loss of her brother.","key_phrases":["really nice and caring","made sure that everything was comfortable","I was able to call them anytime","thank you for caring so much"]},"ChdDSUhNMG9nS0VJQ0FnSUNOMDdiajF3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services","transitional-celebration"],"problems":[]},"one_line_summary":"Customer highly praises Aikens Funeral Home for their professionalism, compassion, and unexpected follow-up care during their mother's funeral arrangements.","key_phrases":["extremely professional, compassionate and supportive","follow-up regarding my welfare was surprising and needed","Five stars are not enough","highly recommend their services"]},"ChZDSUhNMG9nS0VJQ0FnSUNON2NqNFJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Evans"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the caring and professional service, with special thanks to Mr. Evans for his helpfulness during a difficult time.","key_phrases":["very caring and professional","helped us get through this difficult time","special thanks to Mr. Evans","so helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUQxNzdfWGRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The staff was highly attentive, communicated every detail, and followed up multiple times after the service.","key_phrases":["Staff very attentive","Communicated every detail of the process","Asked if there were other needs","Several follow up contacts"]},"ChZDSUhNMG9nS0VJQ0FnSURWcjhuYUVREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Angela had a very positive overall experience with Aikens Funeral Home.","key_phrases":["the best one","experience with the funeral home"]},"ChZDSUhNMG9nS0VJQ0FnSUQxNzdtZ2RREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["body-preparation"],"problems":[]},"one_line_summary":"Customer was very pleased with how the funeral home prepared her father's appearance.","key_phrases":["very pleased","how my father looked"]},"ChdDSUhNMG9nS0VJQ0FnSURWX1BmcmpRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer felt supported and cared for during bereavement and would choose Aikens Funeral Home again.","key_phrases":["thoughtful and kind","there for us during our time of bereavement","would choose them again","enjoyed my experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNsMjhMVExBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"The family of Joann L Rubie Haglund praises Aikens Funeral Home for wonderful, attentive service that fulfilled all their wishes from start to finish.","key_phrases":["Wonderful service from start to finish","Always making contact to support and assistance","getting everything done exactly as wished"]},"ChZDSUhNMG9nS0VJQ0FnSUNseFpIT1RBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for their professionalism, support, and excellent service during a difficult time.","key_phrases":["professionalism, support, and excellent services","time of need","made this transition an easy process"]},"ChdDSUhNMG9nS0VJQ0FnSUNseGFITmp3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-arrangements"],"problems":["coordinating-funeral-arrangements-remotely-from-new-jersey"]},"one_line_summary":"Customer praises Aikens Funeral Home for their patience, empathy, and ongoing follow-up while helping arrange services remotely from New Jersey.","key_phrases":["went above and beyond","extremely patient empathetic and kind","followed up with me and my family multiple times","take great care of you and your loved one"]},"ChdDSUhNMG9nS0VJQ0FnSUNsanIteWpnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-mother"]},"one_line_summary":"Customer highly praises Aikens Funeral Home for their compassionate, professional, and thorough service during the loss of their mother.","key_phrases":["exceptional service","professional and compassionate team","sincere, thorough, caring","exceeded our expectations"]},"ChZDSUhNMG9nS0VJQ0FnSUNsMXVXVUJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["body-shipping","memorial-service"],"problems":["transporting-deceased-to-out-of-state-location"]},"one_line_summary":"The staff professionally handled shipping the customer's husband's body to Detroit for his memorial service without any issues.","key_phrases":["professional and caring","shipping my husband's body home to Detroit","Everything went well"]},"ChZDSUhNMG9nS0VJQ0FnSURGMmZuYVd3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praised the funeral home for outstanding customer service and exceptionally kind staff.","key_phrases":["Outstanding customer service","staff were so kind"]},"ChdDSUhNMG9nS0VJQ0FnSURGeXA2dmtnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Sharon"],"services":["funeral-service","burial"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home and staff member Sharon Thompson for exceptional compassion and personalized support during her husband's funeral.","key_phrases":["wonderful job laying my husband to rest","stayed by my side the entire time","compassion shown to my family","thank you to the entire staff"]},"ChdDSUhNMG9nS0VJQ0FnSURaZ29xNzl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Sheryl"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The owner Sheryl Aikens and her staff provided exceptional professional service before and after the ceremony, leaving the family extremely satisfied.","key_phrases":["utmost in professionalism","pre and post ceremony","extremely satisfied with the services provided"]},"ChZDSUhNMG9nS0VJQ0FnSURaX0tPOFZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer strongly recommends Aikens Funeral Home for their patient, loving, and caring approach during a difficult time.","key_phrases":["STRONGLY recommend","patient, loving","really show they care","all you have done for my family"]},"ChdDSUhNMG9nS0VJQ0FnSURad0phQ3Z3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Tom"],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer had a smooth experience and expressed gratitude for the service and a staff member named Tom.","key_phrases":["Everything ran smooth","I appreciate the service","tom thank you"]},"ChdDSUhNMG9nS0VJQ0FnSUNaaTZDeDFRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":[],"services":["memorial-service"],"problems":[]},"one_line_summary":"The Stone family praised Aikens Funeral Home for exceptional professionalism, outstanding customer service, and thoughtful post-service follow-up care.","key_phrases":["exceeded our expectations","most professional service in all areas","exceptional customer service","wellness check with an offer of assistance"]},"ChZDSUhNMG9nS0VJQ0FnSUNaek5fSGNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":["Lacheryl"],"services":["funeral-services","burial","custom-announcements"],"problems":[]},"one_line_summary":"The reviewer praises Aikens Funeral Home for handling every aspect of their uncle's funeral seamlessly, highlighting the owner LaCheryl's constant availability and attentiveness.","key_phrases":["handled every aspect from start to finish","custom announcements to burial","never too busy to speak with me","truly have been a blessing"]},"ChZDSUhNMG9nS0VJQ0FnSURwczdXT2VnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["homegoing-celebration","funeral-services"],"problems":[]},"one_line_summary":"Bay Hope Church had a wonderful experience partnering with Aikens Funeral Home for a member's Homegoing Celebration, praising their professionalism and dignity.","key_phrases":["professionalism and dignity they provided the family was refreshing","what a privilege to partner with the team at Aikens","honor this family well"]},"ChZDSUhNMG9nS0VJQ0FnSURwZzhmNkhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Cheryl"],"services":["wake-service","funeral-service","military-honors"],"problems":[]},"one_line_summary":"Sandra expresses deep gratitude to Aikens Funeral Home and Ms. Cheryl for an outstanding and compassionate wake, funeral, and military honors service for her husband.","key_phrases":["outstanding homegoing ceremony","wake and funeral service with military honors","cooperation up until the very last minute","spent time with us during this trying moment"]},"ChZDSUhNMG9nS0VJQ0FnSURwa3VTUE5BEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Cheryl"],"services":["funeral-arrangements"],"problems":["loss-of-mother"]},"one_line_summary":"Customer praises Ms. Cheryl and the entire Aikens Funeral Home staff for their compassionate, professional care during her mother's funeral arrangements.","key_phrases":["caring, compassionate and very professional","arrangements for my mom were beautiful","called to check on you","treat you like family"]},"ChdDSUhNMG9nS0VJQ0FnSURwdUxTVHh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Powell","Monroe","Lulu"],"services":["funeral-service","limousine-transport","funeral-escort"],"problems":[]},"one_line_summary":"A 71-year-old cousin of the deceased praises the outstanding professionalism and calming demeanor of the Aikens Funeral Home staff during the funeral service for Robert L. Cole, Sr.","key_phrases":["outstanding and remarkable","quiet, calming, honoring the deceased","left an impressionable mark on me","reminded me of how things used to be"]},"ChdDSUhNMG9nS0VJQ0FnSURwa3ZEb2pBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-mother"]},"one_line_summary":"Customer felt embraced by a loving, supportive staff at Aikens Funeral Home during the loss of her mother.","key_phrases":["entire staff was very helpful and supportive","time of grief with loss of my mom","felt like I had another family","so much love"]},"ChZDSUhNMG9nS0VJQ0FnSURwNG9TZmFnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-service","home-going-celebration"],"problems":[]},"one_line_summary":"Customer highly praises Aikens Funeral Home for an excellent home going celebration and the warmth and love shown to clients.","key_phrases":["excellent job on my mom's home going celebration","treat your clients with great warmth and love","rate you a 20"]},"ChZDSUhNMG9nS0VJQ0FnSUNwdjRIQmNBEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","courtesy","communication","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-arrangements","body-preparation","viewing","live-stream-service"],"problems":["live-stream-equipment-not-tested-before-service"]},"one_line_summary":"A first-time customer praised Aikens' caring and seamless funeral arrangement process but recommended testing live stream equipment before each service.","key_phrases":["made process seamless","showed care through the entire process","making her look very natural and peaceful","test their live stream equipment"]},"ChdDSUhNMG9nS0VJQ0FnSUNwdlpES2t3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Shontae"],"services":["funeral-services","grief-support"],"problems":[]},"one_line_summary":"A grieving customer praises staff member Shontae for her encouraging, pleasant guidance through the funeral process and the lasting support received at Aikens Funeral Home.","key_phrases":["walked me through the process with a pleasant demeanor","She also encouraged me","I will never forget the card and support","staff was understanding"]},"ChdDSUhNMG9nS0VJQ0FnSURKMV9hODNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["funeral-arrangements","cemetery-coordination","bereavement-follow-up"],"problems":["cemetery-payment-coordination-dispute"]},"one_line_summary":"Aikens Funeral Home provided compassionate, professional care for the customer's mother, resolving a cemetery payment issue and following up with the family months later.","key_phrases":["coordinated our payment to the cemetery even when a staff member said it couldn't be done","walked us thru the process of making the arrangements","called several times to check on us","very professional and courteous"]},"ChdDSUhNMG9nS0VJQ0FnSURKemFlc3NRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Cheryl","Joe"],"services":["body-preparation","makeup-and-dressing","funeral-service"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for exceptional service, highlighting staff members Cheryl and Joe for their kindness, professionalism, and beautiful preparation of her mother.","key_phrases":["service was phenomenal","showed gratitude & generosity","had my mother looking so beautiful","treat you like family"]},"ChZDSUhNMG9nS0VJQ0FnSURKaWR6bEVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lacheryl"],"services":["funeral-services"],"problems":[]},"one_line_summary":"A longtime Aikens Funeral Home customer praises LaCheryl and her staff for handling her mother's funeral with perfect care and comfort during a difficult time.","key_phrases":["perfect care and concern","navigate a difficult time with ease and comfort","thankful and appreciative","used the services for years"]},"ChZDSUhNMG9nS0VJQ0FnSURKeWJ6ZEdnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The customer praised the staff for being courteous and friendly throughout their experience.","key_phrases":["very courteous and friendly","everyone was"]},"ChdDSUhNMG9nS0VJQ0FnSURKMFphejRBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","courtesy","communication","technical_knowledge"],"entities":{"technicians":[],"services":["burial","casket-preparation","body-presentation","aftercare-follow-up"],"problems":[]},"one_line_summary":"A long-time customer praises Aikens Funeral Home for professional, punctual, and compassionate service across three family burials, highlighting excellent body presentation and post-burial follow-up.","key_phrases":["very professional, punctual, very caring","checked on us several times throughout the weeks following the burial","looked VERY VERY VERY nice as if they were sleeping","very pleased with the overall service"]},"ChZDSUhNMG9nS0VJQ0FnSURKa2RPclNnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-service","home-going-celebration"],"problems":["loss-of-father"]},"one_line_summary":"The Bryant family praises Aikens Funeral Home staff for their professionalism, kindness, and thorough communication during a difficult time.","key_phrases":["professional, sincere, kind and most of all understanding","no question or questions went unanswered","beautiful service","home going celebration to remember"]},"ChdDSUhNMG9nS0VJQ0FnSURKa2JQWmhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The family appreciated Aikens Funeral Home for guiding them through the entire process, fulfilling their requests, and consistently checking in on them afterward.","key_phrases":["walked us thru the entire process","attended to our requests","consistently followed up to see how we are doing","my Family and I appreciate"]},"ChdDSUhNMG9nS0VJQ0FnSURKa2JQMy1RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-care","bereavement-support"],"problems":[]},"one_line_summary":"Reviewer praises the caring and approachable staff for their excellent communication, active listening, and attentive follow-up care before and after the funeral.","key_phrases":["Caring....approachable","followup before and after care","returning call and active listening","speak about your loved one"]},"ChdDSUhNMG9nS0VJQ0FnSURKNHFYVnhBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services","farewell-arrangements"],"problems":[]},"one_line_summary":"The Jenkins family praises Aikens Funeral Home for treating their loved ones with great care and respect throughout the entire farewell process.","key_phrases":["treated with great care and respect","from our first initial call to our final farewell","assisted in every step of this journey","experience will never be forgotten"]},"ChZDSUhNMG9nS0VJQ0FnSURKNkxDaU5BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for their compassionate, family-oriented approach and top-quality service during times of bereavement.","key_phrases":["family oriented business","great compassion in your times of need","top of the line","treat you like family"]},"ChdDSUhNMG9nS0VJQ0FnSURKMlBUMjdBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["body-retrieval","viewing","cremation"],"problems":["father-s-passing-days-before-mother-s-day"]},"one_line_summary":"Reviewer praises Aikens Funeral Home for handling her father's body retrieval, viewing, and cremation with care and ease during an emotionally difficult time.","key_phrases":["made the process easy","done with care and love","from retrieving his body to his cremation","transitioned 2 days before Mother's Day"]},"ChdDSUhNMG9nS0VJQ0FnSURKaEt6aWlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services","floral-arrangements"],"problems":[]},"one_line_summary":"Customer was highly impressed with the outstanding funeral services, beautiful flowers, and kind, professional, and sympathetic staff.","key_phrases":["Services were outstanding","Flowers were absolutely Beautiful","Staff was kind, professional and sympathetic"]},"ChZDSUhNMG9nS0VJQ0FnSUR4OWVYZ0pnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["chapel-services"],"problems":[]},"one_line_summary":"Reviewer highlights the large chapel and friendly staff at Aikens Funeral Home.","key_phrases":["large chapel","very friendly staff"]},"ChdDSUhNMG9nS0VJQ0FnSUR4aXYtcW1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","pricing"],"entities":{"technicians":["Cheryl","Jazmine"],"services":["funeral-services"],"problems":["recent-loss-of-spouse"]},"one_line_summary":"A grieving widow praises the helpfulness, patience, and professionalism of staff members Cheryl and Jazmine during a difficult time.","key_phrases":["so helpful and patient","doing this hard time in my life","All of the staff are very professional","services were well worth it"]},"ChdDSUhNMG9nS0VJQ0FnSUR4Z292YzNnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Cheryl","Sharon"],"services":["funeral-service","homegoing-celebration"],"problems":[]},"one_line_summary":"The family expresses deep gratitude for the compassionate, family-like care provided by staff members Cheryl and Sharon Thomas during their father's homegoing celebration.","key_phrases":["compassionate and caring throughout the entire process","embraced us as family","extraordinary in caring for us","beautiful service and care"]},"ChdDSUhNMG9nS0VJQ0FnSUR4dFBtZjl3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Cheryl","Jones"],"services":["funeral-arrangements","cremation-service"],"problems":["father-passed-away-in-a-distant-city","no-local-family-support","navigating-funeral-process-from-out-of-town"]},"one_line_summary":"A grieving son from out of town praises Mrs. Cheryl and Mr. Jones for their compassionate, graceful guidance through his father's funeral arrangements.","key_phrases":["felt a sense of ease and peace","walking me through the process with Respect and with Grace","the Aikens Funeral Home Family will be there for you","truly blessed and fortunate to have made that phone call"]},"ChZDSUhNMG9nS0VJQ0FnSUN1b05YelR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for their thoughtful, outstanding service and continued outreach to the family after the service.","key_phrases":["thoughtful about my family needs","outstanding and excellent service","still reaching out to us","God bless you all"]},"ChdDSUhNMG9nS0VJQ0FnSURSb3JhUjJRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Sheryl"],"services":["funeral-services","aftercare-support","homegoing-services"],"problems":[]},"one_line_summary":"The reviewer praises Aikens Funeral Home for their exceptional professionalism, compassion, and unique aftercare team that followed up after her father's homegoing service.","key_phrases":["attention to detail and genuine compassion","no toil and no pressure AT ALL","aftercare team called to check on us","operates in the spirit of EXCELLENCE"]},"ChdDSUhNMG9nS0VJQ0FnSURSakxuTHVBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURSc0pLWjFnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-service","home-going-celebration"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for a beautiful, respectful home going service for her mother-in-law.","key_phrases":["most beautiful home going I could have ever asked for","treated with respect","The Best is right here","Thank you is not enough to show my gratitude"]},"ChZDSUhNMG9nS0VJQ0FnSUNSXzdXQ01nEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Lacheryl"],"services":["funeral-services","cremation","grief-support","government-agency-followup"],"problems":["loss-of-a-loved-one","navigating-post-funeral-government-agency-paperwork"]},"one_line_summary":"The reviewer praises Aikens Funeral Home for their compassionate, professional care during bereavement and ongoing support with government follow-ups weeks after the funeral and cremation.","key_phrases":["the light that helped guide us through these very dark times","less cripplingly burdened","very giving of their time, advice, and assistance","treating us like family"]},"ChdDSUhNMG9nS0VJQ0FnSUNSOVp5X193RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-mother"]},"one_line_summary":"A long-time family client praises Aikens Funeral Home's unmatched professionalism and attention to detail during the passing of his mother.","key_phrases":["providing services to my family my entire life","everything I expected","professionalism and attention to details is unmatched"]},"ChdDSUhNMG9nS0VJQ0FnSUNSdWVpOGpBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer expresses long-standing loyalty to Aikens Funeral Home for caring for multiple family members.","key_phrases":["always been and will be our choice","taken care of all of my family members","truly thank them"]},"ChZDSUhNMG9nS0VJQ0FnSUNSdVppeFRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer was very pleased with the kindness and thoroughness of the staff and would recommend Aikens Funeral Home.","key_phrases":["very kind and thoughtful","very well pleased with everything","job well done","would recommend them in the future"]},"ChZDSUhNMG9nS0VJQ0FnSUNSbk52WEtBEAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNoaTRtZ3dRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":["Cheryl"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praised Cheryl and Aikens Funeral Home for their warm, professional, and non-exploitative service during a difficult time.","key_phrases":["warm and understanding","Cheryl was great with my family","very professional","not just trying to get a dime"]},"ChdDSUhNMG9nS0VJQ0FnSURod1plNGpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["funeral-arrangements","pre-planned-arrangements"],"problems":["loss-of-grandmother","stress-of-funeral-planning"]},"one_line_summary":"Customer praises Aikens Funeral Home for their professionalism and beautiful arrangements for her grandmother, and plans to establish a pre-planned arrangement for herself.","key_phrases":["amazing job","arrangements were beautiful","professional and accommodating","making this painful experience a little less stressful"]},"ChdDSUhNMG9nS0VJQ0FnSUNoODktSHZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-service","limousine-service","viewing","body-preparation"],"problems":[]},"one_line_summary":"A first-time customer was highly satisfied with every aspect of the funeral service, from the limousines to the viewing preparation, describing it as easy and stress-free.","key_phrases":["he was sleeping","every detail fit in","made it easy and stress free","definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNobWZ2bm13RRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNocHVlS2FREAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURCLWJXVzFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["funeral-preparation","body-presentation"],"problems":["loss-of-son"]},"one_line_summary":"Customer praises the staff's professionalism and is highly satisfied with her son's final appearance.","key_phrases":["very helpful and professional","outstanding job","well pleased with the outcome","final appearance"]},"ChZDSUhNMG9nS0VJQ0FnSURCNGFDU013EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-care"],"problems":[]},"one_line_summary":"The reviewer praises the staff for being friendly and providing great care for their loved one.","key_phrases":["very friendly","took great care","staff was very friendly"]},"ChZDSUhNMG9nS0VJQ0FnSUNCa0p1Z2VBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","scheduling","courtesy","communication"],"entities":{"technicians":[],"services":["funeral-arrangements","chauffeur-service"],"problems":[]},"one_line_summary":"Customer praises Aiken Funeral Home for their supportive and knowledgeable funeral arrangement services, flexible scheduling, and exceptional kindness from the chauffeur.","key_phrases":["very supportive when selecting arrangements","flexible with scheduling to accommodate family's needs","kindness shown by the chauffeur","This Lady was most excellent"]},"ChdDSUhNMG9nS0VJQ0FnSURCMElTSXpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","problem_resolution","communication"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["long-distance-funeral-coordination","challenging-logistics"]},"one_line_summary":"Customer praises Aikens Funeral Home for professional, compassionate, and logistically helpful service during a difficult time managed from long distance.","key_phrases":["professional and helpful from long distance","caring and compassionate when it mattered","challenging logistics","really helped me"]},"ChZDSUhNMG9nS0VJQ0FnSUNCOFl6Q1RnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Lacheryl"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The customer praises the kind, knowledgeable, and professional staff, expressing gratitude to LaCheryl and her team for their care during a difficult time.","key_phrases":["kind, friendly and knowledgeable","extreme care and professionalism","grateful to LaCheryl and her staff","difficult time for my family"]},"ChdDSUhNMG9nS0VJQ0FnSUNCbXBIaGlBRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["staff-lied-about-deceased-being-present","family-excluded-from-funeral-services","staff-laughed-at-grieving-family-members"]},"one_line_summary":"Customer reports that a staff member lied about their aunt's presence at the funeral home and laughed at the grieving family when excluded from funeral services.","key_phrases":["blatantly lied to my family member","laughed in our faces","kept out of her funeral services","completely unprofessional"]},"ChdDSUhNMG9nS0VJQ0FnSUNCd3NfTjRBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["funeral-arrangements","funeral-service"],"problems":["grief-and-stress-during-loss-of-loved-one"]},"one_line_summary":"The family was deeply grateful for the professionalism and compassionate service provided by Aikens Funeral Home during their most difficult time.","key_phrases":["exceeded ALL expectations","confidence, respect, and professionalism","ease some of the frustration and stress","forever grateful to Aikens Funeral Home"]},"ChZDSUhNMG9nS0VJQ0FnSUNCeUlEblBnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":["Lacheryl"],"services":["funeral-services","burial-packages"],"problems":[]},"one_line_summary":"A loyal customer who has used Aikens for three funerals praises the reasonable pricing, respectful staff, and outstanding overall experience.","key_phrases":["beyond measure","package prices are very reasonable","fit every's budget","treat their customers with lots of respect"]},"ChdDSUhNMG9nS0VJQ0FnSUQtaS1ERmh3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer praises the excellent service and helpfulness of the entire staff at Aikens Funeral Home.","key_phrases":["service is excellent","everybody was helpful and beautiful","thank you so much"]},"ChdDSUhNMG9nS0VJQ0FnSUQtZzVPVGdRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution","responsiveness"],"entities":{"technicians":["La","Hylarie","Deirdre","Tom","Joe"],"services":["funeral-arrangements","memorial-program","aftercare-support"],"problems":["loss-of-a-family-member","needed-to-make-changes-to-the-memorial-program"]},"one_line_summary":"The reviewer praises the entire Aikens Funeral Home staff for their compassion, professionalism, and attentive support throughout the funeral arrangement process and beyond.","key_phrases":["caring and compassionate","made it so easy for me","whatever I needed done he will make it happen","processing it day by day with phone calls and texts"]},"ChZDSUhNMG9nS0VJQ0FnSUQtMDV2WUVnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUMtcnJQOThnRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness","scheduling","problem_resolution"],"entities":{"technicians":["Alexis","Cynthia","Tom","Deirdre","Cheryl"],"services":["funeral-services","obituary-preparation","death-certificate","memorial-video","funeral-program","floral-arrangements","limousine-service","hospice-transfer"],"problems":[]},"one_line_summary":"The customer praises Aikens Funeral Home for flawlessly coordinating every detail of her father's funeral in just five days, with a compassionate team that continued checking in after the service.","key_phrases":["from the very very beginning I knew we were in good hands","come together as close to flawless as you can get","all I had to do was show up","still comforting still fostering healing"]},"ChdDSUhNMG9nS0VJQ0FnSUMtaXVtcnhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["grief-support"]},"one_line_summary":"Customer praises Aikens Funeral Home for their professionalism and ease of service during a difficult time of grief.","key_phrases":["very professional","easy in our time of grief","happy to have Aikens help","would recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUMtbElmSUtREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["La"],"services":["funeral-planning","funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises Aikens Funeral Home's professionalism and compassionate care, especially La Cheryl, who made planning her husband's funeral service feel supported and stress-free.","key_phrases":["Treated me like Family","My Stress level was low because all my needs were met","42 years in business speaks Excellent","wish I can give Aiken's 100 stars"]},"ChdDSUhNMG9nS0VJQ0FnSURlMTRYb3JRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Lacheryl"],"services":["funeral-planning","body-preparation","memorial-service"],"problems":["loss-of-mother","difficult-time-planning-service"]},"one_line_summary":"The family praises LaCheryl and the Aikens staff for their compassionate support and excellent work preparing their mother for her service.","key_phrases":["support, patient and understanding","made the process of planning our mother's service so much easier","awesome job dressing our mom","she look lovely"]},"ChdDSUhNMG9nS0VJQ0FnSURlX2F2bjR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The customer praised the staff for treating them like family, listening attentively, and providing a wonderful and professional experience.","key_phrases":["treated us like family","took the time to listen to our concerns and desires","wonderful and professional","recommend them to everyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNlaDUtaUl3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["burial-planning","funeral-services"],"problems":[]},"one_line_summary":"A repeat customer praises Aikens Funeral Home for consistently treating their family with dignity, kindness, and a straightforward burial planning process across multiple losses.","key_phrases":["treated with the upmost dignity and respect","kind and supportive during our period of grief","burial planning process is straight forward and easy to follow","being there during our time of need"]},"ChdDSUhNMG9nS0VJQ0FnSUNleS11eWh3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-preparation","body-presentation"],"problems":[]},"one_line_summary":"A deeply loyal customer praises Aikens Funeral Home for outstanding work across multiple family funerals spanning several years.","key_phrases":["wonderful job","wish I could have gave you 100 stars","you and your staff deserve a standing ovation","would refer any and everybody to you"]},"ChdDSUhNMG9nS0VJQ0FnSUNldGZDMGd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lacheryl"],"services":["homegoing-service","funeral-arrangements"],"problems":[]},"one_line_summary":"The customer praises LaCheryl and the Aikens team for their compassionate care and attention to detail during a loved one's homegoing service.","key_phrases":["such a blessing to our family","fine details that were taken","during our time of need","Aikens family/team"]},"ChdDSUhNMG9nS0VJQ0FnSUNlMGVYMm5nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The family praised the funeral home for their patience, understanding, and open communication during a difficult time.","key_phrases":["very patient and understanding","open communication made everything so easy","amazing job","difficult time"]},"ChdDSUhNMG9nS0VJQ0FnSUNlb2JxWHR3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["funeral-service","burial","flag-presentation-cover"],"problems":["loss-of-spouse","need-for-compassionate-funeral-arrangements"]},"one_line_summary":"The Banks family felt deeply supported by Aikens Funeral Home's compassionate and thorough care during the funeral and burial of a US Air Force veteran.","key_phrases":["like extended family throughout the whole funeral and burial process","epitome of what a Funeral Service should be like","forever grateful for their excellent care","cover for the flag presented by the US Air Force"]},"ChZDSUhNMG9nS0VJQ0FnSUNldUp5dGF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":["Lacheryl"],"services":["funeral-services","body-preparation"],"problems":[]},"one_line_summary":"The family praised LaCheryl and the Aikens staff for their patient support, thorough communication, and thoughtful post-service outreach.","key_phrases":["supported through this difficult process with patience","All of our questions and concerns were addressed","my grandmother looked beautiful","outreach to us after the services"]},"ChZDSUhNMG9nS0VJQ0FnSUR1dC15MlBREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Lacheryl"],"services":["funeral-services","burial"],"problems":["loss-of-mother","difficult-grieving-process"]},"one_line_summary":"The family praises LaCheryl and the Aikens Funeral Home staff for their professionalism, patience, and compassionate support during a difficult time of loss.","key_phrases":["caring and professional etiquette","patience with us as we stumbled along","did an imitable job working with us","kind and thoughtful service"]},"ChZDSUhNMG9nS0VJQ0FnSUR1cS1XS01BEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR1Mm9hcXZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["case-coordination","funeral-services"],"problems":[]},"one_line_summary":"Customer praises the exceptional end-to-end experience, highlighting the assigned case coordinator and ongoing follow-up support weeks after the service.","key_phrases":["experience from start to finish was absolutely amazing","assigned us a case coordinator","still checking on us weeks later","highly recommend their services"]},"ChZDSUhNMG9nS0VJQ0FnSUR1bktlTmFBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the courteous, helpful staff who went above and beyond to do the best job possible.","key_phrases":["very courteous and helpful","went the extra mile","best job possible"]},"ChdDSUhNMG9nS0VJQ0FnSUR1bEpfb3BnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises the staff for being compassionate, caring, attentive, patient, and understanding.","key_phrases":["very compassionate, caring and attentive","patient and understanding","staff is very compassionate"]},"ChdDSUhNMG9nS0VJQ0FnSUR1Mk9ESDZBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The Jackson family expresses deep gratitude for Aikens Funeral Home's professional and compassionate service during their time of sorrow.","key_phrases":["treated us like family and not a customer","executed every request from the family","professional service we received from the entire staff","gratitude shown during our time of sorrow"]},"ChZDSUhNMG9nS0VJQ0FnSUN1a2MtQVl3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["funeral-preparation","body-presentation","funeral-service"],"problems":[]},"one_line_summary":"Customer praises the kind, knowledgeable staff and excellent body presentation for both his mother and grandmother handled by the funeral home.","key_phrases":["staff was kind and courteous","very knowledgeable of their job","awesome job dressing up my mom","presentation was lovely"]},"ChZDSUhNMG9nS0VJQ0FnSUN1Z2FhSk13EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for their professionalism and ensuring a smooth experience for the family.","key_phrases":["excellent job with my loved one","professional","everything went smoothly for my family"]},"ChZDSUhNMG9nS0VJQ0FnSUN1Z2FHTWVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the funeral home for providing excellent service.","key_phrases":["awesome service","Job well done"]},"ChdDSUhNMG9nS0VJQ0FnSUN1Z1pMcGd3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer expresses gratitude for the attentive care provided for their father.","key_phrases":["Took good care of my dad","Thank yall for everything"]},"ChZDSUhNMG9nS0VJQ0FnSUN1d1phSEhBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home as a great service provider during a time of need.","key_phrases":["Great service provider","when it's was needed"]},"ChdDSUhNMG9nS0VJQ0FnSUN1Z2FyMDhRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUN1b3EtVzdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","courtesy","scheduling","problem_resolution"],"entities":{"technicians":["Thomas"],"services":["funeral-arrangements"],"problems":["planning-funeral-on-a-modest-budget","coordinating-arrangements-from-out-of-state"]},"one_line_summary":"Aikens Funeral Home exceeded expectations by accommodating a modest budget and providing kind, professional service during a difficult time.","key_phrases":["exceeded our expectations","working with a modest budget","went above and beyond","making this difficult process easy"]},"ChZDSUhNMG9nS0VJQ0FnSURPbmUyLUZnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURPNlpEaWl3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["funeral-services","bereavement-follow-up"],"problems":[]},"one_line_summary":"The reviewer was deeply touched by Aikens Funeral Home's rare and caring practice of following up with the family months after the funeral.","key_phrases":["follow up a couple of months after my Father's funeral","called and texted checking up on me and my family","service didn't end the day of the funeral","I have never heard of a funeral business who did that"]},"ChdDSUhNMG9nS0VJQ0FnSUNPdFpYTjZ3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNPckpDNFpnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNPMkpLZ1lREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["funeral-services","pre-planning"],"problems":["loss-of-daughter","loss-of-husband"]},"one_line_summary":"A loyal customer praises Aikens Funeral Home for outstanding compassionate care through two family losses, leading her to pre-plan her own arrangements with them.","key_phrases":["outstanding in all areas","compassionate and caring group of people","decided we would preplan and use Aikens","pleased with the care and support"]},"ChZDSUhNMG9nS0VJQ0FnSUNPaE5LeE5REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-service","family-support"],"problems":[]},"one_line_summary":"Customer expresses deep gratitude for the outstanding service and support Aikens Funeral Home provided during his mother's funeral process.","key_phrases":["service and support was outstanding","home-going process","much thanks for all you did for my family","many blessings"]},"ChdDSUhNMG9nS0VJQ0FnSUNPNlBITjZnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["burial","cremation","funeral-planning","celebration-of-life"],"problems":[]},"one_line_summary":"A loyal customer praises Aikens Funeral Home for years of dignified, compassionate service across multiple funerals and cremations for his family.","key_phrases":["trusted by my family for years","Dignity, Commitment of excellence and Compassion","personal attention, sincere care, love and preparation","attention to the little things"]},"ChZDSUhNMG9nS0VJQ0FnSUQyei1yYUNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Aikensguzman"],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer praises Ms. Aikens-Guzman and her staff for their professionalism, empathy, and kindness throughout the funeral service.","key_phrases":["excellent choice","showed empathy and kindness","every necessary process was handled","Everything was beautiful"]},"ChZDSUhNMG9nS0VJQ0FnSUQydDdyUElBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["funeral-planning","military-honors","body-preservation","body-shipment","funeral-viewing"],"problems":[]},"one_line_summary":"The family was deeply grateful for Aikens Funeral Home's compassionate, professional handling of their father's services, including military honors and body shipment to Chicago.","key_phrases":["extremely compassionate and professional","honored him for his military service","first class presentation he deserved","wonderful job with his preservation"]},"ChZDSUhNMG9nS0VJQ0FnSUQybDdmX1NREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["burial","casket-services","funeral-arrangements"],"problems":[]},"one_line_summary":"The family praised Aikens Funeral Home for their compassionate, professional, and thorough guidance through the burial process.","key_phrases":["walked us through the process step by step","care, professionalism and personable job","our loved one looked so handsome in the casket","we will be recommending them to all our family and friends"]},"ChdDSUhNMG9nS0VJQ0FnSUQyMTRESnJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["funeral-services","military-veteran-services","family-arrangements"],"problems":["navigating-va-benefits-and-paperwork-for-military-veteran","managing-multiple-family-funeral-arrangements-over-the-years"]},"one_line_summary":"A longtime family client praises Aikens Funeral Home for their professionalism, communication, and expert handling of VA affairs across multiple family funerals over the years.","key_phrases":["wealth of experience took care of the smallest of details","always accommodating of my frequent changes","handled everything with the VA","entrusted several family members to the care of Aikens"]},"ChZDSUhNMG9nS0VJQ0FnSUQybDdPNUF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for treating their family with dignity, respect, and a warm family-like atmosphere during a difficult time.","key_phrases":["dignity and respect","like family during this tough time","recommend them for all your funeral services"]},"ChdDSUhNMG9nS0VJQ0FnSUQybDd1T25BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQybDhleUx3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUMybzdXM2dRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURtb2F1dnNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Cheryl"],"services":["memorial-service","funeral-arrangements"],"problems":["loss-of-father","funeral-planning-stress"]},"one_line_summary":"Shirley praises Miss Cheryl and her staff for their professionalism and kindness in making her father's memorial service arrangements as stress-free as possible.","key_phrases":["more than Amazing","Professionalism and Kindness","hardest time of dealing with a loss","making the arrangement experience as less stressful as possible"]},"ChdDSUhNMG9nS0VJQ0FnSUNhNjV5STl3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNLa3FxOU9REAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["unprofessional-conduct","disorganization"]},"one_line_summary":"Customer strongly warns others away, citing unprofessional and disorganized service.","key_phrases":["Would not recommend","Unprofessional and unorganized","Do not do business with them"]},"ChZDSUhNMG9nS0VJQ0FnSUN5MzhpeWZnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURTbTRUOFpnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":["unprofessional-service"]},"one_line_summary":"Customer gave a 1-star review citing very unprofessional service.","key_phrases":["Very unprofessional"]},"ChdDSUhNMG9nS0VJQ0FnSURDMXNuWG53RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","pricing","communication","courtesy"],"entities":{"technicians":[],"services":["funeral-service","repast","live-streaming","slideshow-projection"],"problems":[]},"one_line_summary":"Customer praises the funeral home for its professionalism, cleanliness, knowledgeable staff, modern AV technology including live streaming, and overall seamless funeral service experience.","key_phrases":["went above and beyond","provided a live stream so everyone could view it","helped us organize the whole process","making this experience such an easy transition"]},"ChZDSUhNMG9nS0VJQ0FnSUNDcjlMeUR3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNDMjRLNWZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Cheryl"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Aikens Funeral Home for consistently caring and compassionate service, singling out Cheryl as exceptional.","key_phrases":["goes beyond Excellent","Caring and Compassionate","Cheryl is the best","always received"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4dlptbmxBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":["Cheryl"],"services":["funeral-service","virtual-streaming"],"problems":[]},"one_line_summary":"The reviewer praises Ms. Cheryl Aikens and her staff for their professionalism, sensitivity, and virtual streaming offering during a pandemic-era funeral service.","key_phrases":["went above and beyond","sensitive to our needs and concerns during the pandemic","service streamed virtually","would not hesitate to do so again"]},"ChZDSUhNMG9nS0VJQ0FnSUNjMjg3a1lnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","communication","courtesy"],"entities":{"technicians":["Cheryl"],"services":["funeral-service","home-going-service"],"problems":[]},"one_line_summary":"Customer praises Ms. Cheryl and the entire Aikens Funeral Home team for their professionalism, clear communication, and attentiveness during a mother's home going service.","key_phrases":["took her time and explained everything step by step","Everyone was professional, timely, and willing to help","home going service","highly recommend Aikens Funeral Home"]},"ChdDSUhNMG9nS0VJQ0FnSUNVX1p2M3VBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUN3bWRmbWhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":["Cheryl"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Cheryl provided timely, communicative, and professional funeral arrangement services that gave the family comfort during a difficult time.","key_phrases":["excellent job handling my grandmothers arrangements","Very timely/prompt service","communicated with us throughout the entire process","comfortable knowing that my grandmother was in good hands"]},"ChZDSUhNMG9nS0VJQ0FnSUNnLS1Xa1FREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNBcElQT2l3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURRNnBQenR3RRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["professionalism","problem_resolution","communication","courtesy"],"entities":{"technicians":["Cheryl"],"services":["funeral-service"],"problems":["incompetent-and-disrespectful-handling-of-deceased-loved-one","failure-to-resolve-complaint","unprofessional-communication-with-outside-parties","deceitful-conduct"]},"one_line_summary":"Reviewer describes a deeply negative experience with staff member Cheryl and her team, citing dishonesty, disrespect, and a complete failure to address their complaint about a funeral service two years prior.","key_phrases":["Liars, incompetent, deceitful and disrespectful staff","made no attempt to resolve the complaint","unprofessionally contacted an outside party","Never pay them up front"]},"ChZDSUhNMG9nS0VJQ0FnSUN3bnRLLUZBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNBelk2RW5BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Cheryl"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Ms. Cheryl and her family for being warm and welcoming during a difficult time.","key_phrases":["Ms. Cheryl is the best","very warming & welcoming under the circumstances","God bless"]},"ChZDSUhNMG9nS0VJQ0FnSURBaC1US1lnEAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-preparation","viewing"],"problems":[]},"one_line_summary":"Customer expresses gratitude that Aikens Funeral Home made their cousin Harriet's service look nice during a difficult day.","key_phrases":["sad day","make it look nice","r.i.p cousin harriet"]},"ChZDSUhNMG9nS0VJQ0FnSUNBbHFYOE53EAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["responsiveness","cleanliness","problem_resolution"],"entities":{"technicians":[],"services":["cemetery-grounds-maintenance","grave-location-assistance"],"problems":["unable-to-locate-grave","overgrown-grass-obscuring-grave","no-staff-assistance-provided"]},"one_line_summary":"Customer was unable to locate their mother-in-law's grave due to overgrown grass and received no help from staff on her birthday.","key_phrases":["Can't get any help finding my mother in laws grave","grass wasn't to my knees","On her birthday we couldn't find her","worst day"]},"ChZDSUhNMG9nS0VJQ0FnSURRMjZQU0VBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURnbk9YaFRnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]}},"faq":[{"question":"Is Aikens Funeral Home professional?","answer":"Based on 262 reviews mentioning professionalism & conduct, 97.3% report positive experiences. Customers frequently mention \"Very professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsUVNYYzRVMWx6V0hSb00xVmtSVTlGUjBKR2FFRRAB","Ci9DQUlRQUNvZENodHljRjlvT25sdGEzZ3RaMHRRZFVaNlNVbzJWR2hvV1hoVVQxRRAB","ChdDSUhNMG9nS0VJQ0FnSUQ5LVlUOXFRRRAB"]},{"question":"Is Aikens Funeral Home courteous and friendly?","answer":"Based on 209 reviews mentioning courtesy & friendliness, 97.6% report positive experiences. Customers frequently mention \"they treat you like family\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsUVNYYzRVMWx6V0hSb00xVmtSVTlGUjBKR2FFRRAB","ChdDSUhNMG9nS0VJQ0FnSUQ5LVlUOXFRRRAB","Ci9DQUlRQUNvZENodHljRjlvT21ad05tczBhMmM1YURNMFVITTNlRTh3VEZGblJHYxAB"]},{"question":"Is Aikens Funeral Home good at communicating with customers?","answer":"Based on 129 reviews mentioning communication & updates, 97.7% report positive experiences. Customers frequently mention \"they stood by me\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsUVNYYzRVMWx6V0hSb00xVmtSVTlGUjBKR2FFRRAB","Ci9DQUlRQUNvZENodHljRjlvT25sdGEzZ3RaMHRRZFVaNlNVbzJWR2hvV1hoVVQxRRAB","Ci9DQUlRQUNvZENodHljRjlvT25seU5HNUhTVFZyWkVjeFpucHBXSGxLWW5oM01rRRAB"]},{"question":"Is Aikens Funeral Home effective at solving problems?","answer":"Based on 36 reviews mentioning problem resolution & effectiveness, 91.7% report positive experiences. Customers frequently mention \"Everything went well\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21ad05tczBhMmM1YURNMFVITTNlRTh3VEZGblJHYxAB","Ci9DQUlRQUNvZENodHljRjlvT21oTFYycE9ZbFpuZG5WZmFGcG5NbEZ3V2xVd1ltYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xnMlIwTXhYMkl3TmpnMFkyOWxibEJuTW1obmFtYxAB"]},{"question":"Is Aikens Funeral Home responsive and quick?","answer":"Based on 34 reviews mentioning responsiveness & speed, 97.1% report positive experiences. Customers frequently mention \"She was always available\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pOVVZsVk1hRVJ4YlUxaU9UQkxXVmhEUnpWeFdGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21WNlVtZzRWVTUzUWtSQlpFOTNRa2hYZWpBd2VHYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xsVFNuUktVWGRqTjJSc1NFZzBkalJUUmpoUGFXYxAB"]},{"question":"Is Aikens Funeral Home knowledgeable and skilled?","answer":"Based on 22 reviews mentioning technical knowledge & expertise, 95.5% report positive experiences. Customers frequently mention \"outstanding job\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xRMVFqaHRkbDl2Y1RSa1pYQjBZelpRTUdOeVdGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21oTFYycE9ZbFpuZG5WZmFGcG5NbEZ3V2xVd1ltYxAB","Ci9DQUlRQUNvZENodHljRjlvT25aUVEzRmhSRmd3U2poaU5ERnRUVmRGUlhkb09XYxAB"]},{"question":"Is Aikens Funeral Home affordable and fairly priced?","answer":"Based on 19 reviews mentioning pricing & value, 89.5% report positive experiences. Customers frequently mention \"affordable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pWSVVrZENWRXhSYUhvM1Vta3pkVmxwTFdoVk9VRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xKeFQxSmZNbE5MY1VkUlNGOVpOMW80WWtWNWFGRRAB","Ci9DQUlRQUNvZENodHljRjlvT25VMVozaFRSbE5OT0hCamJXZDZWVTlqWTBSbloyYxAB"]},{"question":"Is Aikens Funeral Home on time for appointments?","answer":"Based on 13 reviews mentioning punctuality & on-time service, 100% report positive experiences. Customers frequently mention \"On time, promises kept\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25od2JtVnNNaTFLU1c1SU56Qk9jRnBpTFdaTkxVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pWRWQyNUpiM2QzU1dZeFZrb3lNVTFGTWs1d04wRRAB","Ci9DQUlRQUNvZENodHljRjlvT2twT1NGbG9WMkZXZVhVMmExOXRiRWw1TnpJd1QyYxAB"]},{"question":"Is Aikens Funeral Home easy to schedule with?","answer":"Based on 12 reviews mentioning scheduling & booking ease, 91.7% report positive experiences. Customers frequently mention \"they did not \"rush\" the service!!!\".","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSUQ5LVlUOXFRRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tOM2JHMW1lREp4ZGpseFJYRjZjbmhsVDB0WGVVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xnMlIwTXhYMkl3TmpnMFkyOWxibEJuTW1obmFtYxAB"]},{"question":"Does Aikens Funeral Home handle compassionate staff & care?","answer":"Compassionate Staff & Care appears in 171 of 311 reviews, 99.4% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsUVNYYzRVMWx6V0hSb00xVmtSVTlGUjBKR2FFRRAB","Ci9DQUlRQUNvZENodHljRjlvT25sdGEzZ3RaMHRRZFVaNlNVbzJWR2hvV1hoVVQxRRAB","ChdDSUhNMG9nS0VJQ0FnSUQ5LVlUOXFRRRAB"]},{"question":"Does Aikens Funeral Home handle funeral services & arrangements?","answer":"Funeral Services & Arrangements appears in 170 of 311 reviews, 98.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsUVNYYzRVMWx6V0hSb00xVmtSVTlGUjBKR2FFRRAB","Ci9DQUlRQUNvZENodHljRjlvT25sdGEzZ3RaMHRRZFVaNlNVbzJWR2hvV1hoVVQxRRAB","ChdDSUhNMG9nS0VJQ0FnSUQ5LVlUOXFRRRAB"]},{"question":"Does Aikens Funeral Home handle staff professionalism & conduct?","answer":"Staff Professionalism & Conduct appears in 74 of 311 reviews, 91.9% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25seU5HNUhTVFZyWkVjeFpucHBXSGxLWW5oM01rRRAB","Ci9DQUlRQUNvZENodHljRjlvT2kxRVZUbFdUM1k0UXpKYVVsUjVhV3R4UTBJMVJXYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xOaGFtSlVhV05QUkVWd04zbzROMFJoYkRSZkxXYxAB"]},{"question":"Does Aikens Funeral Home handle grief & bereavement support?","answer":"Grief & Bereavement Support appears in 71 of 311 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsUVNYYzRVMWx6V0hSb00xVmtSVTlGUjBKR2FFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2kxRVZUbFdUM1k0UXpKYVVsUjVhV3R4UTBJMVJXYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xRMVFqaHRkbDl2Y1RSa1pYQjBZelpRTUdOeVdGRRAB"]},{"question":"Does Aikens Funeral Home handle overall family experience?","answer":"Overall Family Experience appears in 52 of 311 reviews, 92.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25seU5HNUhTVFZyWkVjeFpucHBXSGxLWW5oM01rRRAB","Ci9DQUlRQUNvZENodHljRjlvT25GNFZ6Sk9VV3QyYzNwb1ZqSnNVbWxPWDNaVmIwRRAB","Ci9DQUlRQUNvZENodHljRjlvT25od2JtVnNNaTFLU1c1SU56Qk9jRnBpTFdaTkxVRRAB"]},{"question":"Does Aikens Funeral Home handle body preparation & care?","answer":"Body Preparation & Care appears in 17 of 311 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25aUVEzRmhSRmd3U2poaU5ERnRUVmRGUlhkb09XYxAB","Ci9DQUlRQUNvZENodHljRjlvT25GNFZ6Sk9VV3QyYzNwb1ZqSnNVbWxPWDNaVmIwRRAB","Ci9DQUlRQUNvZENodHljRjlvT20xdVdqWlljVk5IZG5wcVgzaEpWRXBmZG1nd1dYYxAB"]}],"summary":"Aikens Funeral Home in Tampa, FL has accumulated 311 customer reviews spanning from January 2016 through June 2026, with an overall sentiment score of 0.88. Across that period, 96.8% of reviews are positive, 0.3% neutral, and 2.9% negative, reflecting a consistently high approval rate and a stable trend over time.\n\nThe most frequently evaluated aspect is Professionalism & Conduct, cited in 262 reviews at 97.3% positive. Courtesy & Friendliness follows with 209 mentions at 97.6% positive, and Communication & Updates draws 129 mentions at 97.7% positive. Responsiveness & Speed (34 mentions, 97.1% positive) and Technical Knowledge & Expertise (22 mentions, 95.5% positive) round out the higher-volume positives. Problem Resolution & Effectiveness (36 mentions, 91.7% positive) and Scheduling & Booking Ease (12 mentions, 91.7% positive) sit somewhat lower but remain well above a concern threshold. Pricing & Value earns 89.5% positive across 19 mentions. Cleanliness & Tidiness, while mentioned only eight times, registers the lowest aspect score at 75% positive — the only category approaching the threshold that warrants honest acknowledgment, though the small sample limits firm conclusions. Punctuality & On-Time Service achieves a perfect 100% positive rate across 13 mentions.\n\nAmong named staff members, Lacheryl and Cheryl each appear in 18 reviews — Lacheryl with a 5.0 average rating and Cheryl with a 4.8. Joseph and Eugenia each appear in 13 reviews, both at 5.0. Sharon is cited 7 times at a 5.0 average. These five individuals collectively account for a significant share of staff-specific feedback.\n\nOn the service side, Funeral Services is the dominant category with 146 mentions at 98.6% positive. Funeral Arrangements (36 mentions), Burial (16 mentions), and Body Preparation (16 mentions) each achieve 100% positive rates. Funeral Service as a secondary label draws 53 mentions at 96.2% positive.\n\nThematically, Compassionate Staff & Care is the single most reviewed topic with 171 reviews at 99.4% positive, closely followed by Funeral Services & Arrangements at 170 reviews and 98.8% positive. Grief & Bereavement Support (71 reviews, 100%), Body Preparation & Care (17 reviews, 100%), Long-Term Trust & Loyalty (15 reviews, 100%), Aftercare & Follow-Up (14 reviews, 100%), and Transportation & Transfer Services (8 reviews, 100%) all reflect universal satisfaction. Staff Professionalism & Conduct as a theme draws 74 reviews at 91.9% positive, and Overall Family Experience (52 reviews) lands at 92.3% positive. Specialized Services, based on only 6 reviews, sits at 83.3% positive.\n\nOverall, the review record for Aikens Funeral Home reflects a highly regarded funeral provider with particular strength in compassionate care, professionalism, and communication, maintaining stable satisfaction levels across a decade of customer feedback.","pull_quote":"Across 311 reviews from 2016–2026, Aikens Funeral Home in Tampa earns 96.8% positive sentiment, with top scores in compassionate staff care, professionalism, and communication."}