# Customer Review Insights — Aikens Funeral Home Generated 2026-06-04 from 311 verified reviews (2016-01-07 – 2026-06-03). ## Summary Aikens Funeral Home in Tampa, FL has accumulated 311 customer reviews spanning from January 2016 through June 2026, with an overall sentiment score of 0.88. Across that period, 96.8% of reviews are positive, 0.3% neutral, and 2.9% negative, reflecting a consistently high approval rate and a stable trend over time. The most frequently evaluated aspect is Professionalism & Conduct, cited in 262 reviews at 97.3% positive. Courtesy & Friendliness follows with 209 mentions at 97.6% positive, and Communication & Updates draws 129 mentions at 97.7% positive. Responsiveness & Speed (34 mentions, 97.1% positive) and Technical Knowledge & Expertise (22 mentions, 95.5% positive) round out the higher-volume positives. Problem Resolution & Effectiveness (36 mentions, 91.7% positive) and Scheduling & Booking Ease (12 mentions, 91.7% positive) sit somewhat lower but remain well above a concern threshold. Pricing & Value earns 89.5% positive across 19 mentions. Cleanliness & Tidiness, while mentioned only eight times, registers the lowest aspect score at 75% positive — the only category approaching the threshold that warrants honest acknowledgment, though the small sample limits firm conclusions. Punctuality & On-Time Service achieves a perfect 100% positive rate across 13 mentions. Among named staff members, Lacheryl and Cheryl each appear in 18 reviews — Lacheryl with a 5.0 average rating and Cheryl with a 4.8. Joseph and Eugenia each appear in 13 reviews, both at 5.0. Sharon is cited 7 times at a 5.0 average. These five individuals collectively account for a significant share of staff-specific feedback. On the service side, Funeral Services is the dominant category with 146 mentions at 98.6% positive. Funeral Arrangements (36 mentions), Burial (16 mentions), and Body Preparation (16 mentions) each achieve 100% positive rates. Funeral Service as a secondary label draws 53 mentions at 96.2% positive. Thematically, Compassionate Staff & Care is the single most reviewed topic with 171 reviews at 99.4% positive, closely followed by Funeral Services & Arrangements at 170 reviews and 98.8% positive. Grief & Bereavement Support (71 reviews, 100%), Body Preparation & Care (17 reviews, 100%), Long-Term Trust & Loyalty (15 reviews, 100%), Aftercare & Follow-Up (14 reviews, 100%), and Transportation & Transfer Services (8 reviews, 100%) all reflect universal satisfaction. Staff Professionalism & Conduct as a theme draws 74 reviews at 91.9% positive, and Overall Family Experience (52 reviews) lands at 92.3% positive. Specialized Services, based on only 6 reviews, sits at 83.3% positive. Overall, the review record for Aikens Funeral Home reflects a highly regarded funeral provider with particular strength in compassionate care, professionalism, and communication, maintaining stable satisfaction levels across a decade of customer feedback. ## Overall Sentiment - Positive: 96.8% - Neutral: 0.3% - Negative: 2.9% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 262 of 311 reviews (84.2%) - Positive: 97.3% (255 of 262) - Top phrases: "Very professional", "very pleasant", "Great service!" ### Courtesy & Friendliness - Mentions: 209 of 311 reviews (67.2%) - Positive: 97.6% (204 of 209) - Top phrases: "they treat you like family", "Very nice people", "he was so helpful" ### Communication & Updates - Mentions: 129 of 311 reviews (41.5%) - Positive: 97.7% (126 of 129) - Top phrases: "they stood by me", "amazing customer service", "helped me with all details" ### Problem Resolution & Effectiveness - Mentions: 36 of 311 reviews (11.6%) - Positive: 91.7% (33 of 36) - Top phrases: "Everything went well", "they made the process easy", "going above and beyond for us" ### Responsiveness & Speed - Mentions: 34 of 311 reviews (10.9%) - Positive: 97.1% (33 of 34) - Top phrases: "She was always available", "quick to get the job done", "Several follow up contacts" ### Technical Knowledge & Expertise - Mentions: 22 of 311 reviews (7.1%) - Positive: 95.5% (21 of 22) - Top phrases: "outstanding job", "He looked as if he was sleeping", "accommodating, and knowledgeable" ### Pricing & Value - Mentions: 19 of 311 reviews (6.1%) - Positive: 89.5% (17 of 19) - Top phrases: "affordable", "good prices", "prices were very reasonable" ### Punctuality & On-Time Service - Mentions: 13 of 311 reviews (4.2%) - Positive: 100% (13 of 13) - Top phrases: "On time, promises kept", "Your staff was very prompt", "Very timely/prompt service" ### Scheduling & Booking Ease - Mentions: 12 of 311 reviews (3.9%) - Positive: 91.7% (11 of 12) - Top phrases: "they did not "rush" the service!!!", "so much support with the planning process", "were able to accommodate us in a timely manner" ### Cleanliness & Tidiness - Mentions: 8 of 311 reviews (2.6%) - Positive: 75% (6 of 8) - Top phrases: "clean, smell good", "very clean inside and outside", "The atmosphere was warm and comforting" ## Top Employees ### Lacheryl - Mentioned in 18 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Cheryl - Mentioned in 18 reviews - Average rating when mentioned: 4.80 - Sentiment: 94.4% positive ### Joseph - Mentioned in 13 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Eugenia - Mentioned in 13 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Sharon - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joe - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tom - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Andrew - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Lauren - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Deirdre - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Veronica - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Aikens - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Funeral Services - Mentioned in 146 reviews - Sentiment: 98.6% positive ### Funeral Service - Mentioned in 53 reviews - Sentiment: 96.2% positive ### Funeral Arrangements - Mentioned in 36 reviews - Sentiment: 100% positive ### Burial - Mentioned in 16 reviews - Sentiment: 100% positive ### Body Preparation - Mentioned in 16 reviews - Sentiment: 100% positive ### Funeral Planning - Mentioned in 15 reviews - Sentiment: 100% positive ### Memorial Service - Mentioned in 7 reviews - Sentiment: 100% positive ### Viewing - Mentioned in 6 reviews - Sentiment: 83.3% positive ### Funeral Care - Mentioned in 6 reviews - Sentiment: 100% positive ### Bereavement Support - Mentioned in 6 reviews - Sentiment: 100% positive ### Cremation - Mentioned in 5 reviews - Sentiment: 100% positive ### Grief Support - Mentioned in 5 reviews - Sentiment: 100% positive ### Celebration Of Life - Mentioned in 4 reviews - Sentiment: 100% positive ### Home Going Celebration - Mentioned in 4 reviews - Sentiment: 100% positive ### Bereavement Follow Up - Mentioned in 4 reviews - Sentiment: 100% positive ### Body Presentation - Mentioned in 4 reviews - Sentiment: 100% positive ### Funeral Preparation - Mentioned in 4 reviews - Sentiment: 100% positive ### Funeral Arrangement - Mentioned in 3 reviews - Sentiment: 100% positive ### Floral Arrangements - Mentioned in 3 reviews - Sentiment: 100% positive ### Cremation Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Farewell Arrangements - Mentioned in 2 reviews - Sentiment: 100% positive ### Burial Services - Mentioned in 2 reviews - Sentiment: 100% positive ### Family Support - Mentioned in 2 reviews - Sentiment: 100% positive ### Funeral Direction - Mentioned in 2 reviews - Sentiment: 100% positive ### Embalming - Mentioned in 2 reviews - Sentiment: 100% positive ### Burial Preparation - Mentioned in 2 reviews - Sentiment: 100% positive ### Body Care - Mentioned in 2 reviews - Sentiment: 100% positive ### International Transfer - Mentioned in 2 reviews - Sentiment: 100% positive ### Wake Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Body Preservation - Mentioned in 2 reviews - Sentiment: 100% positive ### Homegoing Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Aftercare Follow Up - Mentioned in 2 reviews - Sentiment: 100% positive ### Chapel Services - Mentioned in 2 reviews - Sentiment: 100% positive ### Homegoing Celebration - Mentioned in 2 reviews - Sentiment: 100% positive ### Military Honors - Mentioned in 2 reviews - Sentiment: 100% positive ### Aftercare Support - Mentioned in 2 reviews - Sentiment: 100% positive ### Limousine Service - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Compassionate Staff & Care - Compassionate Staff & Care mentioned in 171 of 311 reviews (55%) - 99.4% of Compassionate Staff & Care reviews are 4 or 5 stars - Average rating in Compassionate Staff & Care reviews: 5★ ### Funeral Services & Arrangements - Funeral Services & Arrangements mentioned in 170 of 311 reviews (54.7%) - 98.2% of Funeral Services & Arrangements reviews are 4 or 5 stars - Average rating in Funeral Services & Arrangements reviews: 4.9★ ### Staff Professionalism & Conduct - Staff Professionalism & Conduct mentioned in 74 of 311 reviews (23.8%) - 91.9% of Staff Professionalism & Conduct reviews are 4 or 5 stars - Average rating in Staff Professionalism & Conduct reviews: 4.7★ ### Grief & Bereavement Support - Grief & Bereavement Support mentioned in 71 of 311 reviews (22.8%) - 98.6% of Grief & Bereavement Support reviews are 4 or 5 stars - Average rating in Grief & Bereavement Support reviews: 5★ ### Overall Family Experience - Overall Family Experience mentioned in 52 of 311 reviews (16.7%) - 92.3% of Overall Family Experience reviews are 4 or 5 stars - Average rating in Overall Family Experience reviews: 4.7★ ### Body Preparation & Care - Body Preparation & Care mentioned in 17 of 311 reviews (5.5%) - 100% of Body Preparation & Care reviews are 4 or 5 stars - Average rating in Body Preparation & Care reviews: 5★ ### Long-Term Trust & Loyalty - Long-Term Trust & Loyalty mentioned in 15 of 311 reviews (4.8%) - 100% of Long-Term Trust & Loyalty reviews are 4 or 5 stars - Average rating in Long-Term Trust & Loyalty reviews: 5★ ### Aftercare & Follow-Up - Aftercare & Follow-Up mentioned in 14 of 311 reviews (4.5%) - 100% of Aftercare & Follow-Up reviews are 4 or 5 stars - Average rating in Aftercare & Follow-Up reviews: 5★ ### Memorial & Celebration of Life Services - Memorial & Celebration of Life Services mentioned in 11 of 311 reviews (3.5%) - 100% of Memorial & Celebration of Life Services reviews are 4 or 5 stars - Average rating in Memorial & Celebration of Life Services reviews: 5★ ### Communication & Guidance - Communication & Guidance mentioned in 10 of 311 reviews (3.2%) - 100% of Communication & Guidance reviews are 4 or 5 stars - Average rating in Communication & Guidance reviews: 5★ ### Transportation & Transfer Services - Transportation & Transfer Services mentioned in 8 of 311 reviews (2.6%) - 100% of Transportation & Transfer Services reviews are 4 or 5 stars - Average rating in Transportation & Transfer Services reviews: 5★ ### Pricing & Value - Pricing & Value mentioned in 8 of 311 reviews (2.6%) - 100% of Pricing & Value reviews are 4 or 5 stars - Average rating in Pricing & Value reviews: 5★ ### Specialized Services - Specialized Services mentioned in 6 of 311 reviews (1.9%) - 83.3% of Specialized Services reviews are 4 or 5 stars - Average rating in Specialized Services reviews: 4.3★ ## FAQ **Q: Is Aikens Funeral Home professional?** A: Based on 262 reviews mentioning professionalism & conduct, 97.3% report positive experiences. Customers frequently mention "Very professional". **Q: Is Aikens Funeral Home courteous and friendly?** A: Based on 209 reviews mentioning courtesy & friendliness, 97.6% report positive experiences. Customers frequently mention "they treat you like family". **Q: Is Aikens Funeral Home good at communicating with customers?** A: Based on 129 reviews mentioning communication & updates, 97.7% report positive experiences. Customers frequently mention "they stood by me". **Q: Is Aikens Funeral Home effective at solving problems?** A: Based on 36 reviews mentioning problem resolution & effectiveness, 91.7% report positive experiences. Customers frequently mention "Everything went well". **Q: Is Aikens Funeral Home responsive and quick?** A: Based on 34 reviews mentioning responsiveness & speed, 97.1% report positive experiences. Customers frequently mention "She was always available". **Q: Is Aikens Funeral Home knowledgeable and skilled?** A: Based on 22 reviews mentioning technical knowledge & expertise, 95.5% report positive experiences. Customers frequently mention "outstanding job". **Q: Is Aikens Funeral Home affordable and fairly priced?** A: Based on 19 reviews mentioning pricing & value, 89.5% report positive experiences. Customers frequently mention "affordable". **Q: Is Aikens Funeral Home on time for appointments?** A: Based on 13 reviews mentioning punctuality & on-time service, 100% report positive experiences. Customers frequently mention "On time, promises kept". **Q: Is Aikens Funeral Home easy to schedule with?** A: Based on 12 reviews mentioning scheduling & booking ease, 91.7% report positive experiences. Customers frequently mention "they did not "rush" the service!!!". **Q: Does Aikens Funeral Home handle compassionate staff & care?** A: Compassionate Staff & Care appears in 171 of 311 reviews, 99.4% of them positive. **Q: Does Aikens Funeral Home handle funeral services & arrangements?** A: Funeral Services & Arrangements appears in 170 of 311 reviews, 98.8% of them positive. **Q: Does Aikens Funeral Home handle staff professionalism & conduct?** A: Staff Professionalism & Conduct appears in 74 of 311 reviews, 91.9% of them positive. **Q: Does Aikens Funeral Home handle grief & bereavement support?** A: Grief & Bereavement Support appears in 71 of 311 reviews, 100% of them positive. **Q: Does Aikens Funeral Home handle overall family experience?** A: Overall Family Experience appears in 52 of 311 reviews, 92.3% of them positive. **Q: Does Aikens Funeral Home handle body preparation & care?** A: Body Preparation & Care appears in 17 of 311 reviews, 100% of them positive.