Janette Brooks

Item: Aikens Funeral Home
Rating: 2
Author: Janette Brooks

January 26, 2026 · review of Aikens Funeral Home

I hear so many phenomenal stories about this funeral home but I received news from a relative that the professionalism wasn't so professional the service for the matriarch of my extended family.. we know it's a business, but let's keep in mind losing a loved one is the most difficult time and my cousins didn't feel the love and warmth she deserved while preparing to lay her mom to rest...

Response from owner

Janette, thank you for taking the time to share this feedback. I’m truly sorry to hear that members of your extended family felt their experience did not reflect the warmth, compassion, and professionalism we strive to provide; especially during the loss of a beloved family matriarch. As General Manager, I take concerns like this very seriously. Because this service took place recently, I have been working to gather the relevant details so I can fully understand what occurred and address any gaps between our standards and the family’s experience. We never lose sight of the fact that while this is our profession, it is one of the most emotional and difficult moments a family will ever face. Our commitment is always to serve with dignity, professionalism, and genuine compassion, and I regret that your cousins felt anything less. If you or your family members are willing, I would welcome the opportunity to speak directly and listen more closely. Open dialogue helps us ensure accountability and continual improvement in how we serve families. Thank you again for bringing this to my attention. Tom Jones, General Manager

February 4, 2026

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Other reviews

November 22, 2023

Awanda .N

I love Aikens funeral. We would like to thank Aikens funeral home for their professionalism, support, and the excellent services you provided us in our time of need. You made this transition an easy process.

January 10, 2024

Tia B

I was very pleased with how my father looked!

May 3, 2018

Carolyn Clark

No written review

May 1, 2026

Marilyn Washington

The entire staff have shown compassion, comfort, care and concern for myself and my family throughout the planning, viewing, burial and afterwards. They call, text and e-mail to check on us and to let us know they are available, if needed. This is what a family needs after everything is done and the owner and staff at Aikens do just that. I was surprised but oh so grateful. Thanks Aikens owner and staff for your outpouring sincere concern for the Washington family. We appreciate ya'll. May God continue to shower you all with blessings upon blessings.