What customers say about Aikens Funeral Home

Aikens Funeral Home in Tampa, FL has accumulated 333 customer reviews spanning from January 2016 through September 2026, reflecting a consistently stable performance over that decade-long period. Overall sentiment is strongly positive, with 97% of reviews classified as positive and just 3% negative, yielding an overall sentiment score of 0.88 out of 1.0. Professionalism and conduct is the most frequently discussed aspect, appearing in 283 reviews, with a 97.2% positive rate.

Courtesy and friendliness follows with 224 mentions at 96.9% positive, and communication and updates earned 97.2% positive across 144 mentions. Problem resolution was noted in 42 reviews at 92.9% positive, while responsiveness and speed drew 94.1% positive feedback across 34 mentions. Pricing and value and technical knowledge each appeared in 19 reviews at 89.5% positive.

Punctuality received a perfect 100% positive rate from 15 reviewers. Cleanliness and tidiness, mentioned in just 9 reviews, was the lowest-scoring aspect at 77.8% positive, though the small sample size limits the weight of that figure. Among named staff members, Lacheryl (18 mentions, 5.0 average rating), Eugenia (17 mentions, 5.0), Joseph (16 mentions, 5.0), and Sharon (9 mentions, 5.0) each achieved perfect average ratings, while Cheryl (18 mentions) averaged 4.8.

On the service side, funeral services broadly defined generated 157 mentions at 98.7% positive, funeral arrangements appeared in 35 reviews at 97.1% positive, and both funeral planning (16 mentions) and body preparation (15 mentions) earned 100% positive ratings. Thematically, compassionate staff and care was raised in 158 reviews at 99.4% positive, and family and bereavement support appeared in 153 reviews at 99.3% positive, underscoring the emotional dimension of client interactions. Body preparation and presentation, long-term family relationships, aftercare and follow-up, transportation and remains transfer, pricing and affordability, communication, and cremation services all received 100% positive ratings across their respective mention pools.

Staff professionalism and conduct as a topic carried a slightly lower 92.6% positive rate across 54 reviews, and memorial and celebration services stood at 92.3% positive from 13 reviews. Taken together, the review record portrays a funeral home that consistently earns high marks for compassionate, professional care across a wide range of services.