What customers say about Aikens Funeral Home

Aikens Funeral Home in Tampa, FL has accumulated 328 customer reviews spanning from January 2016 through August 2026, with an overall sentiment score of 0.88 and 97% positive feedback across that period. The sentiment trend is described as stable, indicating consistent performance over time. Only 3% of reviews reflect negative experiences, a notably low figure for a funeral service provider operating across a decade.

Professionalism and Conduct is the most-mentioned aspect, cited in 278 reviews, with 97.1% positive sentiment. Courtesy and Friendliness follows with 220 mentions at 96.8% positive, and Communication and Updates draws 142 mentions at 97.2% positive. Problem Resolution and Effectiveness, mentioned 42 times, scores 92.9% positive. Responsiveness and Speed (34 mentions, 94.1% positive) and Scheduling and Booking Ease (13 mentions, 92.3% positive) are also largely favorable. Punctuality and On-Time Service achieves a perfect 100% positive rating across its 13 mentions. Pricing and Value (19 mentions) and Technical Knowledge and Expertise (19 mentions) both sit at 89.5% positive. Cleanliness and Tidiness, while mentioned only 8 times, is the lowest-rated aspect at 75% positive — still above the threshold of concern but worth noting as the weakest area.

Among services, core Funeral Services draws the highest mention count at 154 with 98.7% positive sentiment. Funeral Service (48 mentions, 95.8%), Funeral Arrangements (35 mentions, 97.1%), Body Preparation (15 mentions, 100%), and Funeral Planning (15 mentions, 100%) round out the top offerings. Thematically, Family and Grief Support (148 reviews, 99.3% positive) and Staff Compassion and Care (142 reviews, 99.3% positive) are the two most prominent themes, underscoring that emotional support is a defining characteristic of how reviewers describe their experiences. Body Preparation and Presentation (19 reviews), Aftercare and Follow-Up (15 reviews), Long-Term Relationship and Trust (11 reviews), Transportation and Remains Transfer (10 reviews), Pricing and Affordability (9 reviews), and Cremation Services (6 reviews) all register at 100% positive.

Several individual staff members are frequently named. Lacheryl and Cheryl each appear in 18 reviews, with average ratings of 5.0 and 4.8 respectively. Eugenia is mentioned 16 times with a 5.0 average rating, Joseph 15 times at 5.0, and Sharon 8 times at 5.0. The recurrence of specific names suggests that individual staff relationships play a meaningful role in the overall customer experience at this location.