What customers say about Aikens Funeral Home

Aikens Funeral Home in Tampa, FL has accumulated 311 customer reviews spanning from January 2016 through June 2026, with an overall sentiment score of 0.88. Across that period, 96.8% of reviews are positive, 0.3% neutral, and 2.9% negative, reflecting a consistently high approval rate and a stable trend over time.

The most frequently evaluated aspect is Professionalism & Conduct, cited in 262 reviews at 97.3% positive. Courtesy & Friendliness follows with 209 mentions at 97.6% positive, and Communication & Updates draws 129 mentions at 97.7% positive. Responsiveness & Speed (34 mentions, 97.1% positive) and Technical Knowledge & Expertise (22 mentions, 95.5% positive) round out the higher-volume positives. Problem Resolution & Effectiveness (36 mentions, 91.7% positive) and Scheduling & Booking Ease (12 mentions, 91.7% positive) sit somewhat lower but remain well above a concern threshold. Pricing & Value earns 89.5% positive across 19 mentions. Cleanliness & Tidiness, while mentioned only eight times, registers the lowest aspect score at 75% positive — the only category approaching the threshold that warrants honest acknowledgment, though the small sample limits firm conclusions. Punctuality & On-Time Service achieves a perfect 100% positive rate across 13 mentions.

Among named staff members, Lacheryl and Cheryl each appear in 18 reviews — Lacheryl with a 5.0 average rating and Cheryl with a 4.8. Joseph and Eugenia each appear in 13 reviews, both at 5.0. Sharon is cited 7 times at a 5.0 average. These five individuals collectively account for a significant share of staff-specific feedback.

On the service side, Funeral Services is the dominant category with 146 mentions at 98.6% positive. Funeral Arrangements (36 mentions), Burial (16 mentions), and Body Preparation (16 mentions) each achieve 100% positive rates. Funeral Service as a secondary label draws 53 mentions at 96.2% positive.

Thematically, Compassionate Staff & Care is the single most reviewed topic with 171 reviews at 99.4% positive, closely followed by Funeral Services & Arrangements at 170 reviews and 98.8% positive. Grief & Bereavement Support (71 reviews, 100%), Body Preparation & Care (17 reviews, 100%), Long-Term Trust & Loyalty (15 reviews, 100%), Aftercare & Follow-Up (14 reviews, 100%), and Transportation & Transfer Services (8 reviews, 100%) all reflect universal satisfaction. Staff Professionalism & Conduct as a theme draws 74 reviews at 91.9% positive, and Overall Family Experience (52 reviews) lands at 92.3% positive. Specialized Services, based on only 6 reviews, sits at 83.3% positive.

Overall, the review record for Aikens Funeral Home reflects a highly regarded funeral provider with particular strength in compassionate care, professionalism, and communication, maintaining stable satisfaction levels across a decade of customer feedback.