Kimberly K

Item: Aikens Funeral Home
Rating: 1
Author: Kimberly K

January 27, 2026 · review of Aikens Funeral Home

Extremely disappointed with the services provided by Aikens Funeral Home. Despite arrangements being made, my great aunt's obituary was never placed in the Florida Sentinel, which caused distress to family members who relied on that notice. Additionally, the family paid $750 for livestreaming, yet the livestream did not begin until halfway through the service, preventing many loved ones from viewing the service in real time. We were also charged $1,200 for an escort service that was short-staffed, resulting in confusion and disorganization. Overall, the experience was unprofessional and poorly coordinated, especially during a time when grieving families deserve care, attention, and accountability.

Response from owner

We are truly sorry to learn that your family felt disappointed with aspects of the service. During a time of loss, families deserve clarity, coordination, and compassionate care, and we regret that this was not your experience. Our firm operates under a strict No Hidden Cost Guarantee and a commitment to full transparency in all pricing and service arrangements. We take those standards very seriously, which is why concerns such as obituary submissions, livestream timing, and vendor coordination are reviewed carefully when brought to our attention. Because several of the items mentioned involve third-party providers and specific service selections, we would genuinely appreciate the opportunity to review the details directly with you to ensure accuracy and proper follow-up. Please contact our office and ask to speak with the general manager so that I may address your concerns thoroughly and respectfully. We are committed to accountability and to serving every family with professionalism and dignity. Respectfully, Tom Jones General Manager, Aikens Funeral Home

February 6, 2026

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Other reviews

June 3, 2022

Gloria Hall

No written review

August 1, 2025

Derek Allen

I want to thank Aikens funeral home for taking care of my family and I during this though period for my family. All of the staff Mrs. Aikens-Guzman, Mrs. Middlebrooks, Mrs. Thomas, Ms. Lauren, Mr. Andrew and Mr.Jones. on behalf of my family, I would like to thank you all so much for your service, support and care. Thank you

August 15, 2022

John Douglas

The staff was very courteous and helpful. They went the extra mile to make sure that they did the best job possible.

October 1, 2024

Rhonda Roby

Thank you for all your help and support.