Overall Family Experience

Response from owner

William, thank you for sharing your experience and for trusting Aikens with your family during such a difficult time. We are honored to hear our team's care—from the receptionist to the owner—and that the amenities provided for clergy and musicians helped make the service meaningful. I will share your praise with our staff as they will be deeply touched. It is our privilege to serve families, and we are here for any future needs.

May 31, 2026

Response from owner

Thank you for your heartfelt words and for entrusting us with the care of Rev. Dr. James N. Wilkerson, Jr. It was an honor to serve your family, and we are grateful to hear that our preparations allowed you to see him as he was before illness. Your appreciation means so much to the families we serve and to our ministry. We continue to hold your family in our prayers and are here for any further needs.

April 30, 2026

Response from owner

Thank you, Jerome, for entrusting our team with your mother’s homegoing ceremony and for sharing such thoughtful feedback. We are honored to have served your family and truly appreciate your recognition of our staff’s kindness, patience, and attention to detail. I’m glad the services at the funeral home and church, as well as the limousines, brought comfort during this time. Please know we remain here for your family whenever you need us.

March 31, 2026

Response from owner

Thank you, Valerie, for trusting Aikens Funeral Home to serve your family. We are honored we could provide compassionate, professional care and that your mother looked peaceful. It means a great deal that multiple family members continue to choose us and that you would recommend our services to other families. We appreciate you sharing your experience.

March 19, 2026

Response from owner

Thank you, Angel, for sharing your kind words. We are honored to have served your family and are glad the slideshow, flowers, and service helped honor your mother. It was our privilege to support you during this time.

March 3, 2026

Response from owner

Janette, thank you for taking the time to share this feedback. I’m truly sorry to hear that members of your extended family felt their experience did not reflect the warmth, compassion, and professionalism we strive to provide; especially during the loss of a beloved family matriarch. As General Manager, I take concerns like this very seriously. Because this service took place recently, I have been working to gather the relevant details so I can fully understand what occurred and address any gaps between our standards and the family’s experience. We never lose sight of the fact that while this is our profession, it is one of the most emotional and difficult moments a family will ever face. Our commitment is always to serve with dignity, professionalism, and genuine compassion, and I regret that your cousins felt anything less. If you or your family members are willing, I would welcome the opportunity to speak directly and listen more closely. Open dialogue helps us ensure accountability and continual improvement in how we serve families. Thank you again for bringing this to my attention. Tom Jones, General Manager

February 4, 2026

Response from owner

Valerie, thank you for entrusting Aikens to serve your family during this difficult time and for your kind recommendation. We are deeply sorry for your loss and glad our team could provide the warm, caring support your family deserved. Your words mean a great deal to all of us here. Please know we are always available to assist your family if you need anything further.

January 18, 2026

Response from owner

Kevin, Thank you for your continued trust and loyalty to Aikens Funeral Home over the years. It is never taken lightly when a family chooses us more than once during life’s most difficult moments. Your words about the comfort, quality, and support you have experienced mean a great deal to our entire team. We consider it a sacred responsibility to help families honor their loved ones with dignity and beauty as they are laid to rest. Knowing that each service felt meaningful and fitting is the highest compliment we could receive. Please know how grateful we are for your confidence in us. We remain here for you and your family whenever you need us. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Thank you for your kind words, Keisha. We are dedicated to providing compassionate and professional service to the families we serve, and we're glad to hear that your experience reflected that commitment. Your feedback is greatly appreciated.

December 12, 2025

Response from owner

Thank you for your kind words, Robert. We are honored to have been able to support you and your family during this time. It's wonderful to hear that Joseph and Hollis made a difference with their care and professionalism. We strive to provide the best service possible and appreciate your trust in us. We're here for you whenever you need us.

October 30, 2025

Response from owner

Thank you for your kind words, Clinton. We are grateful to have had the opportunity to serve your family during this time. Our team strives to provide compassion and professionalism, and it's rewarding to hear that you felt supported. We appreciate your trust in us and look forward to being there for you in the future.

November 5, 2025

Response from owner

Thank you for your 5-star rating, Meoshi! We truly appreciate your trust in us and are committed to providing excellent service. Your support means a lot!

December 6, 2024

Response from owner

Thank you for your kind words and for taking the time to share your experience. We are grateful that our team, especially Veronica and Dierdra, could provide you with the support and compassion needed during this difficult time. It is our priority to create a safe and professional environment for the families we serve. Your recommendation means a lot to us, and we appreciate your trust in our services. We are here for you and your family whenever you need us.

October 9, 2025

Response from owner

Thank you for your kind words, Lisa. We strive to provide compassionate support to the families we serve during difficult times. Your recommendation means a lot to us, and we are grateful for your trust in our services. We are here to assist in any way you need.

September 26, 2025

Response from owner

Thank you, Brenda, for your heartfelt review and for trusting Aikens Funeral Home during such significant times for your family. We are honored to have served the Knott family and appreciate your kind words regarding our services. Your recognition of our commitment to excellence means a great deal to us. We strive to provide the best support and care to all the families we serve. Thank you for choosing us again and again.

July 11, 2025

Response from owner

Thank you for your heartfelt words, Reina. We strive to provide compassion and support during such difficult times, and it is rewarding to know that you felt cared for by our team. Your appreciation of our efforts means a great deal to us. We are honored to have been able to assist you in celebrating your mother's life. Thank you for recommending us to others in their times of need.

May 31, 2025

Response from owner

Thank you for your kind words, Julio. We strive to provide compassionate care and exceed expectations for the families we serve. Your recommendation means a lot to us. We're here to support families during difficult times, and it's rewarding to know we made a positive impact.

May 23, 2025

Response from owner

Thank you for your kind words, LaTreLL! We're honored to have been able to provide you with a caring and loving experience. Your support means a lot to us. God bless you!

March 31, 2025

Response from owner

Thank you for your thoughtful review, Pat. We are honored to have been able to support you and your family during such a difficult time. We're glad to hear that our efforts made a positive impact. Your feedback is appreciated, and we strive to continue providing compassionate care.

January 18, 2025

Response from owner

Thank you so much for your wonderful words, Rance! We're honored to have been able to support you and your family during this time. Your trust means a lot to us, and we strive to provide the best service possible. We're here for you whenever you need us!

October 17, 2024

Response from owner

Thank you for your positive review, Brittany! We're thrilled to hear that you had a great experience with our service. Your support means a lot to us!

September 19, 2024

Response from owner

Thank you for your kind words, s c! We're thrilled to hear that you had a positive experience with our team at Aikens Funeral Home. Joseph and Diendra will be recognized for their outstanding work. Your appreciation means a lot to us!

September 17, 2024

Response from owner

We're truly sorry for your loss, Terry. Aunt Ruby Dean Townes sounds like a wonderful person. We're honored to have had a chance to assist in her service. Please don't hesitate to reach out if there's anything more we can do for you.

August 30, 2024

Response from owner

We're truly humbled by your comments, Teddy. It's our top priority to provide support during such difficult times for our clients. Please know that we're here if you ever need anything in the future. Thank you for your kind words.

August 20, 2024

Response from owner

Mr. Carmichael, Thank you for your five-star review and for your kind words. We are truly grateful that you and your family felt the professionalism, patience, and sincerity of our team from the very beginning. Providing steady guidance and compassionate care during such important moments is a responsibility we hold in the highest regard. It was our honor to serve your family. Thank you again for your trust in Aikens Funeral Home. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Desiree, Thank you so much for your beautiful words and five-star review. Your description of our service — professionalism, patience, kindness, compassion, and sincerity — truly reflects the standard we strive to uphold every day. It means a great deal to know that you experienced that level of care. We are grateful for the opportunity to serve you and sincerely appreciate your encouragement. With heartfelt thanks, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Rayanna, We are very sorry to read your comment. Your experience is not reflective of the standards of compassion, professionalism, and respect that we strive to uphold with every family we serve. Because your review does not reference a specific service or concern, we would genuinely appreciate the opportunity to understand what led you to feel this way. If there is something we can address, we want to do so directly and appropriately. Please contact our office and ask to speak with management so we may review your concerns personally. Respectfully, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Dear Ms. Wallace, Thank you so much for your continued trust and for your kind recommendation. It is never taken lightly when a family returns to us over the years and entrusts us with the care of their loved ones, including parents. We are deeply honored by your confidence in our staff and our service. Providing professional, courteous, and compassionate care is our commitment to every family we serve. Your words of appreciation truly mean a great deal to our entire team. Thank you again for your loyalty and support. With sincere gratitude, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Tia, Thank you so much for your kind words. We are deeply sorry for the loss of your father and are honored that you entrusted us with his care. Knowing that you were pleased with how he looked means a great deal to our preparation team, who approach their work with the utmost dignity, reverence, and attention to detail. Thank you again for your trust in Aikens Funeral Home. We continue to keep you and your family in our thoughts. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Tammy, Thank you so much for your kind words and five-star review. We are grateful that you felt supported, cared for, and genuinely accompanied during your time of bereavement. Serving families with thoughtfulness and compassion is always our priority. Your confidence in choosing us again is deeply appreciated and never taken lightly. Thank you for trusting Aikens Funeral Home. With sincere gratitude, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Ray, Thank you so much for your kind words and five-star review. We are truly grateful that you and your family were satisfied with the services provided. Mrs. Sheryl Aikens and our entire staff are committed to maintaining the highest standards of professionalism and care — both before and after the ceremony. Your acknowledgment means a great deal to us. It was an honor to serve your family. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Terry, Thank you so much for your kind and generous words. We are deeply sorry for the loss of your uncle and are truly honored that you entrusted us with handling every aspect of his services. It means a great deal to know that your family was pleased from the custom announcements through the burial. Ms. Aikens and our entire team are committed to being accessible and present for every family we serve. Your acknowledgment of her availability and personal attention is sincerely appreciated. Thank you for recommending us and for sharing your experience so openly. It was our privilege to serve your family. With heartfelt gratitude, Tom Jones, General Manager

February 6, 2026

Response from owner

Almeeta, Thank you so much for your kind review. We are grateful that you experienced courtesy and friendliness from our entire team. Providing professional and compassionate service in a welcoming atmosphere is always our goal. Your support and encouragement mean a great deal to us. Thank you for choosing Aikens Funeral Home. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026