Staff Professionalism & Conduct

Response from owner

William, thank you for sharing your experience and for trusting Aikens with your family during such a difficult time. We are honored to hear our team's care—from the receptionist to the owner—and that the amenities provided for clergy and musicians helped make the service meaningful. I will share your praise with our staff as they will be deeply touched. It is our privilege to serve families, and we are here for any future needs.

May 31, 2026

Response from owner

Mary, thank you for entrusting your family to Aikens Funeral Home and for sharing such heartfelt feedback. We are honored that Joseph Evans and Sharon Thompson could provide compassionate, professional care during this difficult time. Your recognition of our team’s efforts means a great deal as we strive to support families with dignity and respect. Please know we remain available for anything your family may need.

May 28, 2026

Response from owner

Thank you for your kind words and for entrusting Aikens with your uncle’s service on May 15. We are honored to serve families like yours and are proud that Mr. Charles and our team provided the professionalism and dignity you expected. Your recognition means a great deal to our staff as we continue to support families with compassion and care during difficult times.

May 17, 2026

Response from owner

Ms. George, thank you for your kind words and for entrusting Aikens to assist your family with Ms. Rudine Hopkins. We are honored that Ms. Eugenia and our team could provide A1 care and support during this difficult time. Serving families with compassion and dignity is our commitment.

April 30, 2026

Response from owner

Thank you, Clemecia, for sharing these kind words. Ms. Eugenia and our team are honored to have served your family and to have helped make your brother’s service feel seamless and peaceful. We are grateful you trusted us to honor him and appreciate your recognition of the compassion and care shown. Please know we are here for your family if you need anything further.

April 27, 2026

Response from owner

Thank you for your heartfelt review, Denise. We are honored that Aikens Funeral Home could support you and your family during such a difficult time. Our staff will be grateful to know their compassion and guidance made the process more bearable. Please know we are here for your family whenever you need us.

March 23, 2026

Response from owner

Thank you, Reca, for your heartfelt words and for entrusting Aikens Funeral Home with Xavier’s care. We are honored to have served the Harris and Boyd families and are grateful you felt our planning and handling reflected the dignity he deserved. Your willingness to give ten stars means a great deal to our team. Please know we remain here to support your family in any way you need.

January 28, 2026

Response from owner

Thank you, Jennifer, for sharing your experience and for entrusting Aikens Funeral Home during such a difficult time. We are grateful Mrs. Eugenia and our team were able to ease your stress, retrieve and prepare your mother, and arrange timely transportation for your family. Your recommendation means a great deal to us as we continue to serve families with compassion and professionalism. Please know we are here for your family whenever you may need us.

January 26, 2026

Response from owner

Janette, thank you for taking the time to share this feedback. I’m truly sorry to hear that members of your extended family felt their experience did not reflect the warmth, compassion, and professionalism we strive to provide; especially during the loss of a beloved family matriarch. As General Manager, I take concerns like this very seriously. Because this service took place recently, I have been working to gather the relevant details so I can fully understand what occurred and address any gaps between our standards and the family’s experience. We never lose sight of the fact that while this is our profession, it is one of the most emotional and difficult moments a family will ever face. Our commitment is always to serve with dignity, professionalism, and genuine compassion, and I regret that your cousins felt anything less. If you or your family members are willing, I would welcome the opportunity to speak directly and listen more closely. Open dialogue helps us ensure accountability and continual improvement in how we serve families. Thank you again for bringing this to my attention. Tom Jones, General Manager

February 4, 2026

Response from owner

Byron, thank you for your kind words. We are honored Joe and Stephanie could provide compassionate care to your family during this difficult time. Your gratitude means a great deal to all of us at Aikens. Please know we are here for your family whenever you may need support.

January 21, 2026

Response from owner

Thank you, Maddie, for your kind words. We are honored Joe and the team could provide the care and comfort your family needed, and we’re glad he looked peaceful. Your recommendation means a great deal to our staff who serve families. We are here for your family whenever you need us.

January 2, 2026

Response from owner

Mr. Mike, Thank you so much for your generous words and recommendation. We are truly honored that you chose us; even with the distance from your home, and we are grateful that you felt it was worth the drive. That means more to us than you know. Joseph and our entire team, from our directors to our administrative staff, are committed to serving every family with compassion, professionalism, and genuine care. Your acknowledgment of their efforts will be deeply appreciated. It was our privilege to walk alongside you during this trying time. Please know that we continue to hold you and your family in our thoughts, and we remain here for you whenever you may need us. With sincere gratitude, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Willie Mae, Thank you so much for your thoughtful and heartfelt words. We are deeply sorry for the loss of your husband, and we are truly honored that you entrusted us with such a sacred responsibility. It means a great deal to know that Ms. Aikens, Joe and our entire staff were able to provide compassionate guidance and careful attention from the first call through the final moments at the graveside. Our commitment is to serve each family with sensitivity, professionalism, and attention to every detail; including obituary coordination and service planning; so that the process feels as seamless as possible during an otherwise overwhelming time. Your recommendation and expressions of gratitude will be shared with our team, as encouragement to continue serving families with excellence and care. Please know that we continue to hold you and your family in our thoughts, and we remain here whenever you may need us. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Thank you for your kind words, Leonard. We strive to provide courteous and professional services while ensuring that we honor commitments to the families we serve. It's gratifying to hear that you found our pricing to be reasonable. Your feedback is greatly appreciated and encourages our team to continue delivering the best possible support during difficult times.

December 12, 2025

Response from owner

Thank you for your kind words, Robert. We are honored to have been able to support you and your family during this time. It's wonderful to hear that Joseph and Hollis made a difference with their care and professionalism. We strive to provide the best service possible and appreciate your trust in us. We're here for you whenever you need us.

October 30, 2025

Response from owner

Thank you for your kind words, Clinton. We are grateful to have had the opportunity to serve your family during this time. Our team strives to provide compassion and professionalism, and it's rewarding to hear that you felt supported. We appreciate your trust in us and look forward to being there for you in the future.

November 5, 2025

Response from owner

Thank you for your kind words, Angela. We are dedicated to providing comfort and support to families during their time of loss, and we are pleased to hear that our team was able to help your family feel at ease. Your feedback is invaluable to us as we strive to offer compassionate care. We appreciate you taking the time to share your experience.

October 24, 2025

Response from owner

Hi Wagu, We’re sorry to hear about your experience with our front desk. That’s not the level of warmth and professionalism we expect, and we take your feedback seriously. If you’re willing, please contact our office directly at 813-232-8725 with the date/time of your visit so we can look into this and coach our team appropriately. We appreciate the chance to make it right and to earn your trust. Thank you kindly, Tom Jones, General Manager 813-232-8725

October 16, 2025

Response from owner

Thank you for sharing your experience, Mayra. We are committed to providing compassionate support to the families we serve during their time of need. It's heartening to know that our team's empathy and communication made a difference for you. Your kind words motivate us to continue delivering the highest level of care.

September 29, 2025

Response from owner

Thank you for your kind words, Lisa. We strive to provide compassionate support to the families we serve during difficult times. Your recommendation means a lot to us, and we are grateful for your trust in our services. We are here to assist in any way you need.

September 26, 2025

Response from owner

Thank you for your kind words, Robin. We are honored to have been able to support you during such a challenging time. Lauren and the entire Aiken's team strive to provide compassionate care, and we are grateful for your recommendation. Your acknowledgment of our efforts means a great deal to us. We are here for any families we serve in their time of need.

August 24, 2025

Response from owner

Thank you for your kind words, Ceceila. We strive to provide compassionate support and a friendly environment for the families we serve during difficult times. Your positive feedback means a lot to us. We appreciate you taking the time to share your experience.

August 9, 2025

Response from owner

Thank you for your thoughtful and kind words. We are honored to have been able to support you and your family during this difficult time. Our dedicated staff strives to provide compassionate care, and your recognition means a great deal to us. We are here for you whenever you need us. Thank you again for entrusting us with your family's care.

August 1, 2025

Response from owner

Thank you for your heartfelt feedback, Robert. We strive to provide compassionate care during such difficult times, and we are glad to hear that our team was able to support you. Your kind words mean a great deal to us as we aim to serve families with professionalism and warmth. We are honored to have been there for you.

May 16, 2025

Response from owner

Thank you for your kind words and for allowing us to support your family during this difficult time. We strive to provide compassionate care and thorough guidance in every step of the funeral process. It is heartwarming to hear that our team's dedication made a positive impact. We appreciate your trust in Aikens Funeral Home and are here for you and your family whenever you need us.

July 1, 2025

Response from owner

Thank you for sharing your experience with Aikens Funeral Home. We strive to provide compassionate and professional service to all the families we serve, and we're glad to hear that our staff exceeded your expectations during this difficult time. Your recommendation means a lot to us, and we appreciate your trust in our services.

June 18, 2025

Response from owner

Thank you for your heartfelt review, Wilda. We are deeply honored to have been able to support you and your family during such a difficult time. Our team strives to provide compassionate care and meaningful service, and we truly appreciate your recommendation. Your kind words will encourage us to continue serving families with the utmost dedication and respect.

May 27, 2025

Response from owner

Thank you for sharing your experience, Willie. We are honored to have had the opportunity to serve your family during this difficult time. Our staff strives to provide the utmost professionalism and support, and we are glad to hear they met your expectations. Your feedback reinforces our commitment to helping families with compassion and care. We are here for you and your family whenever you need us.

May 9, 2025

Response from owner

Thank you for your wonderful review, Gretchen. We're thrilled to hear that Bri and our staff provided exceptional service during such a difficult time. It means a lot to us to know that we were able to support you and your family in celebrating your mom's life. Your recommendation is greatly appreciated, and we strive to continue offering top-notch service. Thank you for choosing Aikens.

April 18, 2025

Response from owner

Thank you for your heartfelt review, Ileana. We're honored to have been able to assist your family during such a difficult time. Your recommendation means a lot to us, and we appreciate your kind words about our staff.

March 10, 2025

Response from owner

Thank you, Phyllis, for your wonderful review! We're honored to have been able to support you during such a difficult time. Cheryl, Lorin, and the entire team strive to provide compassionate service, and we're glad to know we met your expectations. Your recommendation means a lot to us!

October 20, 2024

Response from owner

Thank you so much for your wonderful words, Rance! We're honored to have been able to support you and your family during this time. Your trust means a lot to us, and we strive to provide the best service possible. We're here for you whenever you need us!

October 17, 2024

Response from owner

Thank you for your wonderful review, Robin! We are thrilled to hear that you had an excellent experience with our team. Your recommendation means a lot to us, and we appreciate your kind words about our customer service. We look forward to serving you again in the future!

October 7, 2024

Response from owner

Thank you for your kind words, s c! We're thrilled to hear that you had a positive experience with our team at Aikens Funeral Home. Joseph and Diendra will be recognized for their outstanding work. Your appreciation means a lot to us!

September 17, 2024

Response from owner

Thank you for your kind words, John! We're glad to hear you had an amazing experience with us. Your satisfaction is our top priority, and we look forward to serving you again.

September 12, 2024

Response from owner

We're truly humbled by your comments, Teddy. It's our top priority to provide support during such difficult times for our clients. Please know that we're here if you ever need anything in the future. Thank you for your kind words.

August 20, 2024

Response from owner

Hi, Dominique, Thank you so much for your heartfelt review and high recommendation. We are truly touched by your kind words about our support, love, and services. It was our honor to be there for you and your family during such a difficult time.

August 16, 2024

Response from owner

Deborah, Thank you for your five-star review and for taking the time to share your experience. We are grateful for your kind words and are pleased to know that you received excellent service from our staff. Providing professional, attentive, and compassionate care to every family we serve is always our goal. Your satisfaction means a great deal to us. Thank you again for allowing us to serve you. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Angela, Thank you so much for your five-star review and your kind compliment. We are truly grateful for your confidence in our staff. Our team works diligently to serve families with compassion, professionalism, and excellence, and your words are a wonderful encouragement to all of us. Thank you for allowing us to serve you and for taking the time to share your experience. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Mr. Roberson, Thank you for your five-star review and for your kind recommendation. We are honored that you entrusted us to serve your family during your time of need. It means a great deal to know that everything met your expectations and was handled with professionalism, dignity, and dedication. Your words are truly appreciated and will be shared with our entire staff as encouragement to continue serving families with excellence and care. Thank you again for your trust in Aikens Funeral Home. With sincere gratitude, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Yetta, Thank you so much for your kind words and five-star review. We are grateful to know that you experienced great customer service, clear communication, and professionalism from our team. Providing understanding, attentiveness, and respectful guidance is always our goal when serving families. Your encouragement means a great deal to us. Thank you again for allowing us to serve you. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Mr. Carmichael, Thank you for your five-star review and for your kind words. We are truly grateful that you and your family felt the professionalism, patience, and sincerity of our team from the very beginning. Providing steady guidance and compassionate care during such important moments is a responsibility we hold in the highest regard. It was our honor to serve your family. Thank you again for your trust in Aikens Funeral Home. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Tyrone, Thank you for your generous and thoughtful review. We are deeply sorry for the loss of your father and are truly honored that you entrusted us with his care. Your words about how peacefully he looked will mean a great deal to our preparation team, who approach their work with the utmost reverence and dignity. It is encouraging to know that you experienced professionalism, sincerity, and a commitment to excellence throughout the entire process. Providing that level of care and service to every family is a responsibility we take very seriously. Your recommendation and gratitude are sincerely appreciated. Thank you again for allowing us to serve you and your family during such an important time. With heartfelt appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Desiree, Thank you so much for your beautiful words and five-star review. Your description of our service — professionalism, patience, kindness, compassion, and sincerity — truly reflects the standard we strive to uphold every day. It means a great deal to know that you experienced that level of care. We are grateful for the opportunity to serve you and sincerely appreciate your encouragement. With heartfelt thanks, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Denise, Thank you so much for your heartfelt words. We are deeply sorry for your loss and are truly honored that you entrusted us to serve you, your grandchildren, and your family during such a tender time. Knowing that CJ, Sharon, Lauren, and our entire team were able to provide professionalism, comfort, and a sense of ease throughout the process means more than you know. Your kind acknowledgment will be shared with each of them. Serving families with excellence and compassion is our commitment, and we are grateful for the opportunity to walk alongside you. Thank you again for your trust. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Afrika, Thank you so much for your thoughtful and heartfelt words. We are deeply sorry for the loss of your father and are truly honored that you entrusted us with his Homegoing memorial. It means a great deal to know that you experienced personal, professional, and patient care during such a tender time. Your special acknowledgment of Sharon Thompson and Ms. Kenisha will be shared with them personally. They, along with our entire team, are committed to consistent communication, compassion, and steady support for every family we serve. Please extend our continued thoughts to the Capers family. We are grateful for your trust and for the opportunity to walk alongside you. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Sonyette, Thank you so much for your kind words. We are deeply sorry for the loss of your father, Leroy Alford Jr., and we are truly honored that you entrusted us with his service. It means a great deal to know that the service was beautiful and meaningful to you and your family. Your blessings and encouragement are sincerely appreciated. Serving families with dignity, compassion, and excellence is both our responsibility and our calling. Please know that we continue to keep you and your family in our thoughts. With sincere gratitude, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Debra, Thank you so much for your heartfelt words. We are deeply grateful that you and your family felt supported during such a difficult time. Serving families with compassion, steadiness, and professionalism is a responsibility we hold very close to heart. Your trust means everything to us, and we are honored that you would consider us again in the future. Please know that we remain here for you and your family whenever you may need us. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Jamila, Thank you so much for your kind review. We are deeply sorry for the loss of your mother and are honored that you entrusted us with her services. It means a great deal to know that you felt care and professionalism from our entire staff. Thank you again for your trust in Aikens Funeral Home. We continue to keep you and your family in our thoughts. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Rayanna, We are very sorry to read your comment. Your experience is not reflective of the standards of compassion, professionalism, and respect that we strive to uphold with every family we serve. Because your review does not reference a specific service or concern, we would genuinely appreciate the opportunity to understand what led you to feel this way. If there is something we can address, we want to do so directly and appropriately. Please contact our office and ask to speak with management so we may review your concerns personally. Respectfully, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Dear Ms. Wallace, Thank you so much for your continued trust and for your kind recommendation. It is never taken lightly when a family returns to us over the years and entrusts us with the care of their loved ones, including parents. We are deeply honored by your confidence in our staff and our service. Providing professional, courteous, and compassionate care is our commitment to every family we serve. Your words of appreciation truly mean a great deal to our entire team. Thank you again for your loyalty and support. With sincere gratitude, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Lee, Thank you so much for your kind review. We are deeply sorry for your loss and are grateful that you felt cared for and supported during such a difficult time. Your acknowledgment of Mr. Evans will be shared with him personally — he is committed to serving families with compassion and professionalism. It was our honor to assist you, and we truly appreciate the trust you placed in Aikens Funeral Home. With sincere gratitude, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Awanda, Thank you so much for your kind words and five-star review. We are truly grateful that you felt supported and well cared for during your time of need. Providing professionalism, steady guidance, and compassionate service is always our commitment to the families we serve. It means a great deal to know that we were able to help make the transition process easier for you and your family. Thank you again for your trust in Aikens Funeral Home. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Carla, Thank you so much for your kind words and five-star review. We are grateful to know that you experienced outstanding customer service and felt the kindness of our staff. Serving families with professionalism, compassion, and attentiveness is always our goal. Your encouragement means a great deal to our entire team. Thank you for allowing us to serve you. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Ray, Thank you so much for your kind words and five-star review. We are truly grateful that you and your family were satisfied with the services provided. Mrs. Sheryl Aikens and our entire staff are committed to maintaining the highest standards of professionalism and care — both before and after the ceremony. Your acknowledgment means a great deal to us. It was an honor to serve your family. With sincere appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Chris, Thank you for your five-star review and for your kind words. We are grateful that everything ran smoothly and that you were pleased with the service provided. Your acknowledgment is sincerely appreciated. It was an honor to assist you, and we thank you for your trust in Aikens Funeral Home. With appreciation, The Aikens Funeral Home Team

February 6, 2026

Response from owner

Sherrie, Thank you so much for your thoughtful words. It was truly a privilege to partner with Bay Hope Church in honoring your member’s Homegoing Celebration. We are grateful for the opportunity to work alongside your team in serving the family with professionalism, dignity, and care. Collaboration with trusted community partners like Bay Hope makes it possible to create meaningful services that honor families well. We sincerely appreciate your acknowledgment and look forward to working together whenever called upon. With gratitude, The Aikens Funeral Home Team

February 6, 2026