I hear so many phenomenal stories about this funeral home but I received news from a relative that the professionalism wasn't so professional the service for the matriarch of my extended family.. we know it's a business, but let's keep in mind losing a loved one is the most difficult time and my cousins didn't feel the love and warmth she deserved while preparing to lay her mom to rest...
Response from owner
Janette, thank you for taking the time to share this feedback. I’m truly sorry to hear that members of your extended family felt their experience did not reflect the warmth, compassion, and professionalism we strive to provide; especially during the loss of a beloved family matriarch.
As General Manager, I take concerns like this very seriously. Because this service took place recently, I have been working to gather the relevant details so I can fully understand what occurred and address any gaps between our standards and the family’s experience.
We never lose sight of the fact that while this is our profession, it is one of the most emotional and difficult moments a family will ever face. Our commitment is always to serve with dignity, professionalism, and genuine compassion, and I regret that your cousins felt anything less.
If you or your family members are willing, I would welcome the opportunity to speak directly and listen more closely. Open dialogue helps us ensure accountability and continual improvement in how we serve families.
Thank you again for bringing this to my attention.
Tom Jones, General Manager
February 4, 2026