All reviews

311 verified reviews, 4.9★ average, sorted by most recent.

Sort

Showing 1–8 of 8 1-star reviews.

January 27, 2026

Kimberly K

Extremely disappointed with the services provided by Aikens Funeral Home. Despite arrangements being made, my great aunt's obituary was never placed in the Florida Sentinel, which caused distress to family members who relied on that notice. Additionally, the family paid $750 for livestreaming, yet the livestream did not begin until halfway through the service, preventing many loved ones from viewing the service in real time. We were also charged $1,200 for an escort service that was short-staffed, resulting in confusion and disorganization. Overall, the experience was unprofessional and poorly coordinated, especially during a time when grieving families deserve care, attention, and accountability.

Response from owner

We are truly sorry to learn that your family felt disappointed with aspects of the service. During a time of loss, families deserve clarity, coordination, and compassionate care, and we regret that this was not your experience. Our firm operates under a strict No Hidden Cost Guarantee and a commitment to full transparency in all pricing and service arrangements. We take those standards very seriously, which is why concerns such as obituary submissions, livestream timing, and vendor coordination are reviewed carefully when brought to our attention. Because several of the items mentioned involve third-party providers and specific service selections, we would genuinely appreciate the opportunity to review the details directly with you to ensure accuracy and proper follow-up. Please contact our office and ask to speak with the general manager so that I may address your concerns thoroughly and respectfully. We are committed to accountability and to serving every family with professionalism and dignity. Respectfully, Tom Jones General Manager, Aikens Funeral Home

February 6, 2026

October 16, 2025

wagu moski

Receptionist lady is rude

Response from owner

Hi Wagu, We’re sorry to hear about your experience with our front desk. That’s not the level of warmth and professionalism we expect, and we take your feedback seriously. If you’re willing, please contact our office directly at 813-232-8725 with the date/time of your visit so we can look into this and coach our team appropriately. We appreciate the chance to make it right and to earn your trust. Thank you kindly, Tom Jones, General Manager 813-232-8725

October 16, 2025

February 23, 2024

Rayanna P

Miss Aiken is a cold individual and this place is horrible

Response from owner

Rayanna, We are very sorry to read your comment. Your experience is not reflective of the standards of compassion, professionalism, and respect that we strive to uphold with every family we serve. Because your review does not reference a specific service or concern, we would genuinely appreciate the opportunity to understand what led you to feel this way. If there is something we can address, we want to do so directly and appropriately. Please contact our office and ask to speak with management so we may review your concerns personally. Respectfully, The Aikens Funeral Home Team

February 6, 2026

December 22, 2022

Jamaye McKinney

This funeral home is completely unprofessional. One of their staff members blatantly lied to my family member and stated our aunt was not in their funeral home knowing she was there. And when we determined that she was present this staff member laughed in our faces, as if it was funny while we were kept out of her funeral services. These people are complete trash.

March 31, 2021

Lilacs Curls

Would not recommend!! Unprofessional and unorganized!!! Do not do business with them!

January 10, 2021

ta ba

Very unprofessional.

January 8, 2018

Veda Edwards

Worst funeral home on the planet! Don't let them near your deceased loved ones!! Liars, incompetent, deceitful and disrespectful staff and substandard service! I have no respect for Cheryl, her staff and the owner. Our immediate family unanimously decided not to use their funeral home in Tampa to handle the services of our terminally ill loved one. They totally devastated our family members and they are still upset to this day by the way Cheryl and her staff handled our deceased loved one's funeral service that occurred 2 years ago. Never again. She made no attempt to resolve the complaint we made, nor did she bother to contact myself nor my aunt to resolve the issue, she unprofessionally contacted an outside party that had nothing to do with our complaint. Shady! Never pay them up front to handle you loved ones either. Video tape and record every contact you have with Cheryl and her staff!

August 18, 2016

G Harris

Horrible. Can't get any help finding my mother in laws grave! If the grass wasn't to my knees I could find her myself. Today was the worst day. On her birthday we couldn't find her or get help!