Topic
Overall Service Experience
94.7% positiveAcross 311 reviews of Aikens Funeral Home in Tampa, FL, overall service experience appears in 57 reviews (94.7% positive), from 2016-01-07 through 2026-06-03.
Key findings
Overall Service Experience mentioned in 57 of 311 reviews (18.3%)
94.7% of Overall Service Experience reviews are 4 or 5 stars
Average rating in Overall Service Experience reviews: 4.8★
Aspects most discussed in these reviews
Professionalism & Conduct
93%53 mentionsCourtesy & Friendliness
74%42 mentionsCommunication & Updates
26%15 mentionsTechnical Knowledge & Expertise
9%5 mentionsResponsiveness & Speed
5%3 mentionsCleanliness & Tidiness
4%2 mentions
Reviews mentioning overall service experience
William Foster
At a time when I was at my lowest I was able to rely on the team from Aikens. From our first arrangement meeting to walking out of their doors on our service day, they were top notch professionals from the receptionist to the owner herself. The amenities they offered for our service as well as the clergy and musicians was exemplary. This is a first class business , I’m glad I chose Aiken funeral home.
Response from owner
May 31, 2026
Joanna Miller
This was the hardest time in my life. Mrs. Eugenia was so amazing throughout this whole process. She was very patient with me. She was very knowledgeable, And willing to answer any questions I had. Sometimes it was the same question more than once, I just couldn’t understand, but she never got aggravated or upset. She also had a colleague, Miss Christina, who also really helped out a lot. Though this was a difficult time and everyone has to go through it, I would recommend you use Aiken funeral home. Everything was so beautiful everything went so smoothly. I really appreciate Eugenia and Christina at Aiken funeral home.
Response from owner
May 20, 2026
Marilyn Washington
The entire staff have shown compassion, comfort, care and concern for myself and my family throughout the planning, viewing, burial and afterwards. They call, text and e-mail to check on us and to let us know they are available, if needed. This is what a family needs after everything is done and the owner and staff at Aikens do just that. I was surprised but oh so grateful. Thanks Aikens owner and staff for your outpouring sincere concern for the Washington family. We appreciate ya'll. May God continue to shower you all with blessings upon blessings.
Phyllis Matthews
You handled the services for our beloved Son, Brother, Friend, Neighbor, Rev. Dr. James N. Wilkerson, Jr. It was the hand of God guiding you in preparing him for his Homecoming because when we saw him, we saw him as he was pre-illness. What an AWESOME work. So from thankful us to thoughtful you, Thank you, God bless you, yours in the ministry he has given you.
Response from owner
April 30, 2026
Nicole Marshall-golden
I want to thank Aikens Funeral Home during a very difficult time. The entire team was compassionate, professional, and truly attentive to every detail. Eugenia was outstanding. She guided us through the process with care, patience, and genuine kindness. Her support made a lasting impact on our family, and we felt reassured every step of the way. I also want to recognize the Director of Operations, whose dedication to families is evident in everything she does. She treats each family with the same love, respect, and dignity as if they were her own, and that level of care does not go unnoticed. I am deeply grateful for the exceptional service and would highly recommend Aikens Funeral Home to anyone in need.
Response from owner
April 22, 2026
taylor adams
I want to personally thank Aikens Funeral Home, especially Ms. Sharon Thompson and Mr. Andrew Kinsey for the care and support they provided during my grandmother's funeral. This was the first time my family and I had to plan a funeral, and we truly didn't know where to start. They listened closely and gently guided us through each step. Their presence and professionalism made a very difficult process so much easier than I ever expected. I am deeply grateful for the comfort they gave our family and the way they helped us honor my grandmother's memory. Thank you from the bottom of my heart.
Response from owner
March 27, 2026
Valerie Milian
A job well done my family and I really appreciate everything you guys did for us, my mom looked just like she was asleep everything was professionally done she looked amazing Aikens Funeral Home is the best all my family members have used them for our services and will continue. I highly recommend them for your love ones. Thank you for everything !
Response from owner
March 19, 2026
Angel Cruz
Aikens funeral home really did a awesome job on my mom in The slideshow The flowers just the whole funeral was really nice and again they really did a good job❤️❤️
Response from owner
March 3, 2026
Reca Baker
To the staff of Aikens Funeral Home, the Harris and Boyd families would like to thank you for the top tier service provided to our beloved Xavier Harris. The planning of the arrangements and the care shown in handling Xavier were handled with such care. If we could give you 10 stars, we absolutely would. Many Regards, Reca B.
Response from owner
January 28, 2026
Janette Brooks
I hear so many phenomenal stories about this funeral home but I received news from a relative that the professionalism wasn't so professional the service for the matriarch of my extended family.. we know it's a business, but let's keep in mind losing a loved one is the most difficult time and my cousins didn't feel the love and warmth she deserved while preparing to lay her mom to rest...
Response from owner
February 4, 2026
Valerie
We recently had the sad task of handling the funeral for my mother. My family and I were extremely fortunate to have used Aikens to provide the services. They were warm and caring and we were extremely pleased with the services. I would definitely recommend anyone at need to use Aikens.
Response from owner
January 18, 2026
Mike “Mr. Mike” Jones
An outstanding job from beginning to end funeral director Joseph his staff. The workers the secretaries. Everyone was concerned, caring, and professional. I would recommend them over and over again to anybody. Absolutely an outstanding job! Even though it is quite a distance from our home, it was well worth the drive. Thank you so very much for your services. We really appreciate you in these trying times. Thank you.
Response from owner
February 6, 2026
Keisha James
Excellent service from start to finish!!!
Response from owner
December 12, 2025
Robert Hicks
Aikens Funeral Home provided my family and I with professional service. Their staff was courteous and patient especially Joseph Evans and Hollis Snead. Looking forward to doing more business with them in the near future. God Bless
Response from owner
October 30, 2025
Clinton Shuler
Everything was nice everyone was so nice and professional I'll most definitely use this business again thank for all y'all have done
Response from owner
November 5, 2025
Meoshi Mullins
Thank you all so much 💔💙💔💙😇 king Nathaniel Mullins
Response from owner
December 6, 2024
Lisa Miles
They are very pleasant and helpful would highly recommend
Response from owner
September 26, 2025
Ceceila Davis
Helpful and friendly
Response from owner
August 9, 2025
Brenda Knott
With all the from the Knott family we thank Aikens funeral home we thank u all a job weldone you are the Knott family go to for service.been with you all for every service we need and each and every time the service has been 100%we thank u no one can stand up to aikens services again we can't thank u all enough job wedone
Response from owner
July 11, 2025
Reina Gomez
All I can say is The whole Staff at Aikens Funeral home is Amazing, Kind, sweet , caring & absolutely exceptional. The service I had for my mother was lovely well out together although devastating. But none the less they made me feel like I was family & id absolutely recommend anyone to go to them during their loses in life. THANK YOU AIKENS FAMILY!
Response from owner
May 31, 2025
Julio Ostolaza
Very nice people. Everything was better than we expected. I recommend them to anybody that needs their services.
Response from owner
May 23, 2025
Kenny Jones
Kind and thoughtful. Very pleasant. Excellent service.
Response from owner
April 15, 2025
keyshia bailey
The staff is so friendly and so concerned about your needs .. Me and my family only use Aiken funeral home the experience is one of a kind In the way that Treat you makes the process goes so smooth at landing your loved ones to rest. I really appreciate the staff at Aikens in my director Darrell that help with this process. me and my family really appreciate what y'all did for us doing our bereavement. Thanks a lot Kisha Bailey
Response from owner
February 26, 2025
shari huie
This place is absolutely wonderful they took care of my wishes for my husband. They handled him with the utmost care and us with compassion. Paul Donaldson’s Family
Response from owner
February 25, 2025
Rance Webb
I want to say that you won’t get a better group off people than the people at Aikens funeral home.They make the experience so good just a -1 .I wouldn’t go anywhere else. Thank you all so much. The Webb and Davis Family
Response from owner
October 17, 2024
Rhonda Roby
Thank you for all your help and support.
Response from owner
October 1, 2024
s c
It was such a pleasure to meet the Aikens funeral home family very organized and they will go out there way to make sure everything gets done and I also would like to thank 2 special people for a outstanding job Joseph and Diendra
Response from owner
September 17, 2024
Sunni Austin
I would like to give Aiken Funeral Home staff/family a heartfelt thank you, for their warm welcoming, and comforting assistance for my late husband. The ambiance, and cleansiness of AFH will put you at ease, knowing you chose the right professionals to handle your loved one's arrangement. You all were so very poised and professional. I truly felt like family, as you all made things flow seamlessly. The follow up calls to check on our family, from staff were God sent and right on time ! You all are the sweetest, attentive, and patient individuals our family have met in a long time. I highly recommend Aiken Funeral Home when your loved one "waves a heartfelt farewell, as hellos' are being whispered in heaven." May God YOU Bless ALL. Love, The Austin Family
Response from owner
August 16, 2024
Dominique Johnson
I'M VERY PLEASED TO SHARE THIS WONDERFUL EXPERIENCE WITH THE WORLD ABOUT AIKENS FUNERAL HOME. I HIGHLY RECOMMEND ALL FAMILIES AND EVERYONE THAT'S IN NEED DURING THEIR TIME OF LOSS TO AIKENS FUNERAL HOME. THE SUPPORT, LOVE, PATIENCE AND ALL ABOVE SERVICES ARE BEYOND AMAZING. ALL SERVICE ARE GRANTED FOR WHATEVER YOU CHOOSE FOR YOUR LOVE ONE DURING YOUR TRYING TIME. THE STAFF AND MRS AIKENS WILL GIVE YOU A LIFETIME OF MEMORIES. I'M VERY THANKFUL AND GRATEFUL FOR AIKENS FUNERAL HOME.
Response from owner
August 16, 2024
Ron Carmichael
We were very satisfied with the service Aikens Funeral Home provided for us. Their professionalism, patience and sincerity was felt by my family and I from the very beginning. Thank you!
Response from owner
February 6, 2026
janice farris
Our Family experienced the most Wonderful and Professional service for our dearly departed loved one at Aikens Funeral Home in Tampa, Florida Located at: 2708 E. Dr. Martin Luther King Jr. Blvd Tampa, FL 33610. My Family and I really appreciated the special attention to details given to Our Mother, for her Home Coming Celebration. We were very pleased with the Service that AIKENS provided our family they did an Outstanding job of everything.
Rayanna P
Miss Aiken is a cold individual and this place is horrible
Response from owner
February 6, 2026
Deborah Wallace
Aiken's Funeral Home has handled funeral arrangements for several of my family members including my parents and have always gone above and beyond. Aiken's staff have always been professional, courteous and caring. I highly recommend Aiken's Funeral Home.
Response from owner
February 6, 2026
mea squad
Excellent and the most perfect service 💯
Angela
My experience with the funeral home are the best one.
Tia B
I was very pleased with how my father looked!
Response from owner
February 6, 2026
Tammy Powell-Marchman
I enjoyed my experience with Aikens Funeral Home. They were thoughtful and kind and really seem to be there for us during our time of bereavement. I would choose them again.
Response from owner
February 6, 2026
Ray Campbell
Sheryl Aikens the owner and her staff exhibited the utmost in professionalism pre and post ceremony. The family was extremely satisfied with the services provided.
Response from owner
February 6, 2026
Melvin Stone
Aiken's Funeral Home exceeded our expectations and provided the most professional service in all areas. From the moment we walked into the facility we were met with exceptional customer service which continued beyond the Memorial Service. We were contacted after the service for a wellness check with an offer of assistance if needed. The Aikens brand exemplifies the highest standards of business excellence and is a model to be shared and practiced by all businesses. Melvin Stone and the entire Stone family.
Response from owner
February 6, 2026
Terry Dow-Harris
Aikens Funeral Home, handled every aspect of my late uncle’s funeral services from start to finish. From custom announcements to burial. My family was so pleased that we have been telling anyone that will listen. They truly have been a blessing to us. The owner Mrs. LaCheryl was never to busy to speak with me. She was always available. I just wanted to say thank you from the bottom of my heart!
Response from owner
February 6, 2026
Rachel Dowling McDaniel
I am a cousin of the late Robert L. Cole, Sr. The professional service from the staff was outstanding and remarkable. From the moment the staff came into the b&b and I stepped into the limousine and exited to my lodging in Tampa, it left an impressionable mark on me. I am 71 years old and what I witnessed reminded me of how things used to be! Quiet, calming, honoring the deceased etc. Please continue operating your establishment in this manner. I am so glad my family entrusted your services for honoring a father, grand father, great great grand, brother, uncle and cousin, the late Robert L. Cole, Sr. Rachel Naomi Dowling, McDaniel Charleston SC Staff Members: Ms. Powell Mr. Monroe(Drivers) Ms. Lulu, (Escort)
Ernestine Mention
I really love my service that I received from Aikens Funeral Home the entire staff was very helpful and supportive doing my time of grief with loss of my mom. I felt like I had another family's with so much love
Response from owner
February 6, 2026
Almeeta Bryant
Everyone was very courteous and friendly.
Response from owner
February 6, 2026
King Mitchell
My father passed away on April 24, 2023 and although we expected it, you never can prepare your heart for what's to come. Everyone that was involved in the handling of our loved one and the preparation of the service was professional, sincere, kind and most of all understanding. No question or questions went unanswered. The service was beautiful and my dad was given a home going celebration to remember. On behalf of myself and the entire Bryant family, I would like to thank the staff of Aikens Funeral Home for a job well done.
Thaisha Bryant
This was the most beautiful home going I could have ever asked for! You can tell that my Mom in law was treated with respect. I am so blessed to have chosen Aikens Funeral Home. Look no further because The Best is right here!! Thank you is not enough to show my gratitude.
clarence crawford
They were very kind and thoughtful about making sure everything was good and I was very well pleased with everything and yes I would recommend them in the future and Thank you all for a job well done.
Dr. Krystal Pree Hepburn
The Staff treated us like family! They really took the time to listen to our concerns and desires. Everything was so wonderful and professional. Should I have need in the future, I would definitely utilize them again and recommend them to everyone!
Antwonette Critton
My family and I have used Aikens Funeral Home several times in the last few years to bury both my parents and other loved ones. Each and every time we were treated with the upmost dignity and respect by the Aikens staff. They've always been kind and supportive during our period of grief. Aikens burial planning process is straight forward and easy to follow in order to make adjustments where needed. Thanks again for being there during our time of need.
Samuel Thomas
Thank you very much for everything, the staff was kind and courteous. Everyone seemed to be very knowledgeable of there job and very patient, which is what I appreciated the most. You guys did an awesome job dressing up my mom and the presentation was lovely. So thanks again for a service well done..PS you also did a wonderful job with my grandmother as well a few years ago eartha miller
Eugene Clem
Great service provider when it's was needed
Lisa WADE
What awesome service we received Job well done
Sheila nixon
Aikens did an excellent job with my loved one! They were professional and made sure that everything went smoothly for my family.
Betty Melton
This was definitely an excellent choice. Ms Aikens-Guzman and her staff made sure every necessary process was handled and showed empathy and kindness during and after the service. Everything was beautiful. I would highly recommend them.
HP Lawrence
Akins funeral Home treated us with dignity and respect. It was like family during this tough time. I recommend them for all your funeral services.
Nathan Westbrooks
Wow, what an experience with this funeral home!!!! They were so accommodating, very professional, clean, smell good, very helpful in all areas. The way they handle my family was like nothing I’ve ever experienced. From them being knowledgeable in the things we didn’t know, they helped us organize the whole process. Even the sound system was great, and the projector screen was very convenient to show the slide show. You even had a where we could use a usb drive so that the video would run smoothly. One of the best let’s were that for the ones that couldn’t attend, you provided a live stream so everyone could view it. From the pricing, to arranging the funeral service, the repast. I would recommend this company to any of my family members, friends, anyone. Thank you for making this experience such an easy transition!!!!! You guys went above and beyond and our family thank you
Veda Edwards
Worst funeral home on the planet! Don't let them near your deceased loved ones!! Liars, incompetent, deceitful and disrespectful staff and substandard service! I have no respect for Cheryl, her staff and the owner. Our immediate family unanimously decided not to use their funeral home in Tampa to handle the services of our terminally ill loved one. They totally devastated our family members and they are still upset to this day by the way Cheryl and her staff handled our deceased loved one's funeral service that occurred 2 years ago. Never again. She made no attempt to resolve the complaint we made, nor did she bother to contact myself nor my aunt to resolve the issue, she unprofessionally contacted an outside party that had nothing to do with our complaint. Shady! Never pay them up front to handle you loved ones either. Video tape and record every contact you have with Cheryl and her staff!
Kayla Crotser
Ms. Cheryl is the best & her family. She's very warming & welcoming under the circumstances. God bless!